United States Postal Service

1.9
297 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6037 S Kedzie Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6037 S Kedzie Ave, Chicago, IL
60629, United States

Hours

Reviews

1.9
297 reviews
5 stars
50
4 stars
11
3 stars
5
2 stars
10
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly mentioning a specific employee named Nancy.

Staff Attitude

Numerous reviews highlight a negative attitude among staff, with complaints about rudeness and lack of patience, especially towards non-English speakers.

Service Efficiency

Customers frequently mention long wait times and understaffing, leading to frustration and dissatisfaction with the overall service experience.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific employees, noting their helpfulness and friendliness.

Language Barrier Issues

Several reviews point out the lack of bilingual staff, which has led to communication issues and feelings of discrimination among Spanish-speaking customers.
  • AB
    Angalia Bianca
    4 days ago
    5.0
    This location has the kindest people. Sometimes there's a brief line, but it goes pretty quickly, and they are always very helpful to me. I use this location every week as I'm an author and need to ship orders of my book
  • NS
    Nancy Salgado
    Nov 10, 2025
    1.0
    It’s 4:38 pm and doors are already closed this is not the first time this happens!!!! If doors say 5pm stop closing so early!!! Stop hiring lazy people on such important places !!!!
  • JG
    Jysmine Geigel
    Oct 18, 2025
    5.0
    Ms Michell and the other lady my girls I love them soooo helpful every time I’m there
  • ER
    Evelin Robledo
    Oct 1, 2025
    5.0
    I used to hate coming here because every lady had an attitude, but on my recent visit, it was the total opposite. Everyone was friendly and even tried to help out the people who didn’t speak English. A guy even had his phone on google translate. It’s refreshing to see that people are still kind regardless of language barriers. I no longer feel anxious coming here. I really don’t know why people rate it so low. Just be patient, we’re all human!
  • MS
    Manny Sir
    Sep 30, 2025
    5.0
    Great Service and people work there always satisfied

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.