Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6441 W Irving Park Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
220 reviews
5 stars
47
4 stars
11
3 stars
6
2 stars
10
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and respect from employees.
Efficiency
Customers frequently reported long wait times and inefficient service, often citing understaffing and slow processing as major issues.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that positive experiences do occur.
Delivery Issues
Many reviews mentioned problems with mail delivery, including lost packages and misdelivered mail, contributing to overall dissatisfaction.
Management Concerns
Several customers called for better management and training for employees, suggesting that the current staff lacks motivation and accountability.
- MCMarian CampbellNov 4, 20251.0Regina the African American woman, I believe, at the counter on 11/04/25 around 4pm, is beyond rude and ignorant. Always a problem coming here. Not only did I witness the workers rudely tell a family “WELL THATS YOUR PROBLEM” and rolled their eyes before attending to me, but they’re rude on the phone as well. Either they don’t answer or they’re screaming at you. Bunch of bullies. You would think they get raises based on how rude, ignorant, uncivilized they are. How come customer service, who was beyond polite, said you could provide a service here, but when I arrive, you claim you can’t? Then you want to get aggressive and hostile. Not my fault you hate your job so much. I went the next day and Leong was a bit nicer, but still had an attitude problem. Still dismissed me without saying goodbye or if I needed more help. I can tell this is a normal practice here. Embarrassing.
- ERE. R.Aug 15, 20255.0Today I went to here to apply for my U.S. passport and had a very positive experience. The two young ladies working there,Desiree and Marshika, were extremely kind, patient, and professional. They guided me through every step of the process and made everything easy and stress-free. Thank you for the excellent service!
- PBPapa BearJul 27, 20251.0I was here on Friday around 3/4pm. The black woman behind the counter was rude. Standing there rolling her eyes as her coworker handed her my receipt to check for certified mail delivery. The woman threw it to the side and stood there talking to her coworker. No one was in her line at the time so she could have checked. Instead she continued to talk to her coworker. Then when the next customer came in, she took care of them and had me waiting. When I asked if I can get a refund since my package was not delivered on time. She told me usps does not give refunds on certified mail and suggested express mail if I wanted a refund. I checked usps website and they do give refunds on certified mail if it wasn't delivered on time. Clearly, she doesn't know what she's talking about. Not helpful, just rude. Stay home for people's sake if you can't be helpful. Useless with a lot of bad attitude.
- TTTonyJul 5, 20251.0Useless people working here. With all these bad reviews why hasn’t the manager done anything to train these workers better or been replaced with someone who can run this place effectively. The people in the office don’t want to do their job. Waste of time and money coming here.
- HLHelen LysenkoMar 24, 20251.0Awful service and 0 of help.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 6441 W Irving Park Rd?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and access various postal and shipping services.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and most locations also provide passport photo services. You should complete and print the passport application form before applying.
Do I need an appointment for passport services at this location?
Yes, an appointment is usually needed for passport services which you can schedule online. Limited walk-in hours may be available at select locations.
What are the operating hours of this USPS location?
Monday through Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 3:00 PM; closed on Sundays.
How can I rent a PO Box at this location, and can I do it online?
You can apply for a PO Box online or in person. To start online, visit the USPS PO Box page. If applying in person, bring two valid forms of ID and your completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local Post Office for specific lobby access times.
Are there other Post Offices near this location where I can access postal services?
Yes, nearby Post Offices include Roger P Mcauliffe Post Office, another US Post Office, and a United States Postal Service office nearby, which also offer postal and passport services.
What nearby dining options are available if I want to eat before or after visiting the Post Office?
Nearby restaurants include La Parrilla Latin Food, La Parrilla Colombian Steakhouse, Mr Zee's American restaurant, and Jolly Inn Restaurant and Banquet Hall, offering a variety of cuisines.
Are there beauty and salon services close to the Post Office?
Yes, you can find several nearby beauty salons such as Le & Be Nail Salon, Leader Hair Salon, Le and Be Salon, KPstylist, and H & D Nail Spa Salon for hair, nail, and beauty services.
How can public transit or community services near the Post Office help me?
Nearby community services like Chicago Veterans offer support, and multiple Post Offices close by can assist with postal needs. Checking transit options to these locations can help you plan your trip efficiently.