Brand Certified
United States Postal Service
2.3(261 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
5401 W Lawrence Ave, Chicago, IL
60630, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5401 W Lawrence Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
2.3
261 reviews
5 stars
73
4 stars
8
3 stars
9
2 stars
10
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unprofessional.
Delivery Issues
Numerous complaints about mail not being delivered on time or packages being marked as delivered when they were not.
Passport Services
Experiences with passport services vary widely, with some customers reporting efficient service while others faced rude staff and incompetence.
Staffing Problems
Customers frequently noted long wait times due to insufficient staffing, especially during busy periods.
Overall Experience
Overall, the post office has a reputation for inconsistent service, with some positive experiences overshadowed by negative interactions.
- RNRachel NeimanFeb 9, 20261.0Second location I went to in under 10 minutes with the second employee taking a personal call while at the desk, 7 people waiting deep. Rude to everyone who came up because they couldn’t tell if she was talking to them or the person on the phone. I left. Not worth it. Embarrassing. I should apply for USPS if that standards are this low.
- RFRandom FixesJan 27, 20263.0Decent overall but they recently failed to deliver my mail which cost me to pay a fee.
- KNKotchamon NorthamJan 24, 20265.0They are so nice and very helpful.
- JGJosé GonzalezJan 23, 20265.0John was awesome! Got my passport taken care of here today and he was an absolute joy to work with on this cold day. Very grateful we’re lucky enough to have him working at our local post office
- ASAllison SpencerJan 12, 20265.0the gentleman who works here was extremely helpful and kind - not used to that kind of service at a post office. Grateful to have such a nice staff at my local post office!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 5401 W Lawrence Ave?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Please complete and print your application before applying.
Do I need an appointment for passport services at this location?
You generally need to schedule an appointment online for passport services, although limited walk-in hours are available at select locations.
How much does it cost to get a passport photo taken at the Post Office?
The fee for a passport photo at USPS is currently $15.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website.
What are the operating hours for this United States Postal Service location?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 3:00 PM, and closed on Sunday.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for exact lobby hours.
What nearby cultural or recreational places can I visit before or after my trip to this Post Office?
You can visit Jefferson Park Memorial Park, Jefferson Park Pool, and the Jeff Fest Arts & Music Festival nearby for some leisure and entertainment.
Are there any nearby libraries where I can study or find community resources?
Yes, the Chicago Public Library and Jefferson Park Branch are nearby and provide community services and resources.
What transport options are near the Post Office to help me get there?
Chicago Charter Express offers transportation services nearby, which could help you reach the Post Office conveniently.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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