Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5401 W Lawrence Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
257 reviews
5 stars
71
4 stars
8
3 stars
8
2 stars
10
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and unhelpful staff, while a few praised specific employees for their friendliness and efficiency.
Service Efficiency
Customers frequently reported long wait times and inadequate staffing, especially during busy periods, leading to frustration with the overall service experience.
Package Delivery Issues
Numerous complaints were made regarding packages being marked as delivered without actually being received, along with concerns about lost or mishandled mail.
Positive Employee Recognition
Some employees, particularly John and Ms. Williams, received commendations for their helpfulness and professionalism, contrasting with the negative experiences reported by others.
- EBEileen BuxtonDec 27, 20251.0Sadly I have to agree with mostly rude mean peeps except that one older guy. But hoping to turn my frown upside down on Monday when I go in to mail some packages. Fingers crossed 🤞
- JRJackie RodriguezDec 27, 20251.0The lack of customer service skills amazes me. The employees are unable to multitask and sit on FaceTime while the line builds up
- MLMichael LundinDec 20, 20255.0The best! Everyone is pleasant and helpful.
- LLL.Dec 9, 20251.0The two women working the counter were rude. The package didn't leave the station until almost a week after dropping off.
- SAShahriar AshrafOct 30, 20255.0Appreciate. Great service
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 5401 W Lawrence Ave?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Please complete and print your application before applying.
Do I need an appointment for passport services at this location?
You generally need to schedule an appointment online for passport services, although limited walk-in hours are available at select locations.
How much does it cost to get a passport photo taken at the Post Office?
The fee for a passport photo at USPS is currently $15.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website.
What are the operating hours for this United States Postal Service location?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 3:00 PM, and closed on Sunday.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for exact lobby hours.
What nearby cultural or recreational places can I visit before or after my trip to this Post Office?
You can visit Jefferson Park Memorial Park, Jefferson Park Pool, and the Jeff Fest Arts & Music Festival nearby for some leisure and entertainment.
Are there any nearby libraries where I can study or find community resources?
Yes, the Chicago Public Library and Jefferson Park Branch are nearby and provide community services and resources.
What transport options are near the Post Office to help me get there?
Chicago Charter Express offers transportation services nearby, which could help you reach the Post Office conveniently.