Brand Certified
United States Postal Service
2.3(497 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
540 N Dearborn St, Chicago, IL
60610, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 540 N Dearborn St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
2.3
497 reviews
5 stars
143
4 stars
15
3 stars
10
2 stars
32
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of aggressive behavior and poor treatment.
Service Efficiency
Customers frequently experienced long wait times and understaffing, leading to frustration and delays in service.
Mixed Experiences
While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
Package Handling Issues
Numerous complaints about lost or delayed packages, as well as issues with mail delivery and handling.
Inconsistent Operations
Customers noted that the location often closed early or was not open during posted hours, leading to further frustration.
- VKVlad Kulia1 day ago1.0If you want to be discriminated against because you have a child, this is exactly the place to go. The staff at this office were rude, dismissive, and completely unprofessional. I will be filing a formal complaint against every employee involved. I have full video evidence showing that they refused to call a manager when I asked and clearly did not want to serve us. I will also be requesting the information of the customer who was ahead of us and told my wife five times that she “should stay at home with the child” and should not bring the child there. (I’d really love to know how you’re supposed to take a passport photo of a child without the child being there. )This harassment is also fully recorded on video. I will be pursuing formal complaints and legal action. If anyone else experienced similar treatment or was unable to get a passport for their child, contact me. I am absolutely not a confrontational person, but this kind of behavior is unacceptable and will not be ignored.
- YKYulia Kulia1 day ago1.0We had a passport appointment for our baby and were skipped multiple times despite confirming our order in line. When we asked for a manager, the lady refused and said the passport clerk was the manager, and another customer began yelling at us saying we should stay home if we have a baby while staff did not intervene.
- AOAzez OmarFeb 19, 20261.0Lazy and unprofessional staff, this might be the worst location I've used and I lived in 4 different states. They even refused to print a label, when I went to the other location they printed just fine for me. Nasty people! Slow very slow 🐌
- DDDrew DonnellyFeb 14, 20261.0Closed on Saturday, and the drop box out front has been enshittified so you can't even drop small packages off when they're closed!
- VSVictoria SalopekJan 31, 20261.0Quite literally the worst customer service I have ever experienced. All I did was come to have a package shipped. Just needed the qr scanned. I even had my package taped shut and they made me take all the tape off and retape it for no reason. Waited for almost an hour just to be met with the most rude clerks.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Chicago?
The United States Postal Service is located at 540 N Dearborn St, Chicago, IL 60610.
What are the operating hours of the United States Postal Service at 540 N Dearborn St?
The Post Office is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 2:00 PM.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and most can also take your passport photo. Make sure to complete and print your application form before visiting.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available at select locations.
Does this location offer passport photo services and what is the cost?
Yes, passport photo services are available by appointment. The fee for a passport photo at USPS is $15.
Can I rent a PO Box at the USPS on N Dearborn St?
Yes, you can apply for and reserve a PO Box online or in person. You'll need two valid IDs and an application if applying at the Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but specific access hours may vary. Check with the local Post Office for details.
What nearby public transit options are available to reach this USPS location?
You can use CTA Bus Stop 14767 or CTA Bus Stop 765, both located nearby, to conveniently reach the USPS at 540 N Dearborn St.
Are there any dining options near the USPS on N Dearborn St?
Yes, nearby dining includes Brazzaz Brazilian Restaurant, Einstein Bros Bagels for breakfast or brunch, and Mastro's Steakhouse for American cuisine.
What nearby attractions can I visit before or after my USPS visit?
You might enjoy visiting the Cal Botanic Gardens or the historic Fort Dearborn, both within walking distance of the USPS location.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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