Brand Certified
United States Postal Service
2.5(170 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
5645 S Archer Ave, Chicago, IL
60638, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5645 S Archer Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
2.5
170 reviews
5 stars
55
4 stars
6
3 stars
7
2 stars
4
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees being described as helpful and friendly, while others are reported as rude and unprofessional.
Delivery Issues
Numerous complaints about packages being lost, misdelivered, or not delivered at all, leading to significant customer dissatisfaction.
Long Wait Times
Many customers reported long wait times both in-store and on the phone, often exacerbated by understaffing.
Professionalism
Several reviews highlighted a lack of professionalism among staff, with instances of employees being dismissive or unhelpful.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment leans towards negative due to consistent issues.
- IHIsela HernandezFeb 5, 20263.0United States Postal Service – South Archer location There was only one cashier working, so the line was fairly long. Once I reached the counter, however, the postal worker was efficient, patient, and very helpful. They answered my Priority Mail questions clearly and got my envelope processed quickly, which I appreciated. While waiting, I noticed a customer who did not speak English struggling due to the language barrier, with no one available to assist her. I stepped in to help translate, and both the customer and the postal worker were very appreciative. I was glad I could help, but it did leave me thinking—what if no one bilingual had been there? This area serves a diverse community, and it would be great to see more bilingual postal workers or language support available to better serve all customers. Overall, solid service under pressure, but there’s definitely room to improve accessibility for non-English speakers.
- IFIan FisherFeb 5, 20261.0Got mad at me cause they didn’t know their own policies for picking up mail😂😂
- MMMaritza murilloJan 28, 20261.0If I can leave zero stars I would !!! Please, everyone be very vigilant when dropping off your packages at this location employees are very rude, unhelpful and knowledgeable and unprofessional. No Spanish Speaking personnel at Location . 3 of my packages are “ missing “ please go inside don’t drop off nothing in the blue mail box “items “ will be lost “ according to employees
- SCsergio CruiseNov 6, 20251.0Not helpful
- AVAlexandra VillanuevaOct 18, 20255.0The lady who helped me made my passport renewal so easy and she was so helpful. Best experience.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 5645 S Archer Ave?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need to make an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online. Limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 5645 S Archer Ave?
Monday to Friday: 8:00 AM to 5:00 PM, Saturday: 8:30 AM to 2:00 PM, Sunday: Closed.
How do I get a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid IDs and a completed application.
Are PO Boxes accessible outside of regular business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location. Please check with this Post Office for specifics.
What nearby places can I visit before or after coming to the Post Office at 5645 S Archer Ave?
Nearby you can find Flying Food Group for catering needs, Southwest Airlines for travel services, and Pitayas de Mexico if you want to enjoy Mexican cuisine.
How can nearby transit or services help me reach the United States Postal Service at 5645 S Archer Ave?
Travelers can use Southwest Airlines nearby for flights and Flying Food Group catering services; local transportation is enhanced by nearby freight services like Flo Trans, making access and logistics convenient.
Are there nearby financial services close to the USPS location for convenience?
Yes, Chase Bank and Citibank are nearby for banking needs you may have when visiting the Post Office.
How can I schedule a passport appointment for this Post Office?
You can schedule an appointment using the USPS online scheduler at https://tools.usps.com/rcas.htm.
Brand Certified Facts from United States Postal Service
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