Brand Certified
United States Postal Service
1.6(263 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
5100 W Grand Ave, Chicago, IL
60639, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5100 W Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.6
263 reviews
5 stars
28
4 stars
9
3 stars
8
2 stars
11
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific mentions of employees like Jorge and Theresa being particularly problematic.
Mail Delivery Issues
Many customers reported ongoing problems with lost or delayed mail, with some packages marked as delivered but never received.
Mixed Experiences
While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service quality.
Long Wait Times
Customers frequently mentioned long lines and inadequate staffing, leading to frustrating experiences during visits.
- JMJannitzy MartinezFeb 5, 20265.0Juan and Theresa were incredibly helpful, friendly, and professional. They made the entire process easy and stress free, and I truly appreciated their positive energy and enthusiasm. They somehow even made getting fingerprints enjoyable! Thank you both again for such a great experience.
- NSnick santanaJan 5, 20261.0Lost mail and it’s being a week since no one has delivered mail since dec 30. My nephew went to the post office with no help from clerk, he stated he has to call each company his Been missing mail from in order to get his mail. Each morning I get the scan mail through email but never gets delivered. Really poor service. Ongoing issues with same problems.
- CRCarolina RoblesDec 24, 20255.0Bueno cada quien tiene su propia experiencia pero la mía en particular es la mejor siempre todos ellos son tan amables de hecho apenas ase dos día llegué justo ala hora de cierre el el señor amablemente estando en la puerta fue y buscó mis paquetes gracias a todos ellos🥇🥇
- RBRoland BoshnackMay 16, 20191.0Absolutely the worst post office I've ever dealt with. From the management to the carriers, they do not care about doing their jobs properly. If you live in this ZIP Code, I highly recommend having your packages and critical mail delivered to a friend outside of this office's area. I have reported this place multiple times, but nothing has changed. They are a stain on the USPS.
- SVSergio VargasJun 5, 20151.0Had a ticket due within 7 days had a mail in option and these idiots sent it back to my house instead of the address I put and so I sent it back out AGAIN and they sent it back AGAIN to my house now I have to go to a hearing and I may end up having to pay 500$ instead of 35$
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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