Brand Certified
United States Postal Service
1.5(499 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
4601 S Cottage Grove Ave, Chicago, IL
60653, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4601 S Cottage Grove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
United States Postal Service
4601 S Cottage Grove Ave, Chicago, IL
60653, United States
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.5
499 reviews
5 stars
48
4 stars
14
3 stars4
2 stars
19
1 star
414
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from an older woman with grey hair, leading to a negative customer experience.
Delivery Issues
Customers reported frequent problems with mail delivery, including packages marked as delivered but not received, and long delays in mail service.
Long Wait Times
Many reviews mentioned excessively long wait times due to understaffing, with only one window open during busy hours.
Inconsistent Service
While some employees received praise for their helpfulness, the overall service quality was described as hit or miss, with many customers expressing frustration over the lack of reliable assistance.
- AGAlexander Garcia3 days ago1.0Employees need to be fired horrible attitude
- SWShaun WilsonFeb 10, 20261.0Attempting to drop off my passport application been in line since 3:50pm find out at 4:12pm the girl on lunch & the Post Office closes at 5 it’s very little consideration for the public the fact that someone is even taking a lunch at least 1 hour & 10 minutes before closing time with no one else to fill in is diabolical & extremely inconsiderate in itself smh.
- AAAjibola AkinkanjuJan 16, 20261.0By far the worst USPS location I’ve dealt with. I’m genuinely disappointed that this office continues to operate at such a low standard. Packages are frequently marked as delivered when they clearly are not, which feels dishonest and unacceptable. On top of that, the staff is consistently unprofessional and rude. This location does not serve the community well and seriously needs accountability, better management, and improved customer service.
- BBBobJan 5, 20261.0that older black woman was RUDE AS HELL. her name was Starla, and from what I can see everyone else is complaining about her too… please fire her because that experience was unpleasant
- JRJake RosnerJan 5, 20261.0Booked a passport appointment here - waited 30 mins, to be told they didn’t have anyone who could do passports that day. They said they were going to call though the appointments to cancel them - but as of more than a half hour after the appointment time, I had never gotten notice. They then sent me to two different post offices to file passport paperwork, both of which are locations that do not do passport services at all, not just on that day. Bad bad bad.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 4601 S Cottage Grove Ave?
This Post Office provides mail and package shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, first-time passport applications are accepted here. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require appointments scheduled through the online scheduler, though limited walk-in hours may be available.
Does this location offer passport photo services?
Yes, but you need to make an appointment for passport photo services, especially for first-time applications.
What are the business hours for the USPS at 4601 S Cottage Grove Ave?
The Post Office is open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. It is closed on Sundays.
How can I rent a Post Office Box at this location?
You can reserve a PO Box online and then complete the setup in person at the Post Office by bringing two valid forms of ID.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. It is best to check with this Post Office for exact times.
What nearby places might be useful for someone visiting the USPS at 4601 S Cottage Grove Ave?
Nearby are several useful spots like Urban Partnership Bank for financial services, the Chicago Fire Department Engine Company 45, and currency exchange services at 47th & Cottage Grove Currency Exchange.
Are there food options near the USPS location for visitors?
Yes, convenient food options nearby include Popeyes® Louisiana Kitchen and McDonald's, ideal for grabbing a quick meal before or after your visit.
What transportation options are near the USPS at 4601 S Cottage Grove Ave?
Visitors can find a Divvy Station nearby for bike rentals, providing an easy way to travel to and from the Post Office.
Brand Certified Facts from United States Postal Service
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Certified February 22, 2026Yext Knowledge Graph
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