Business Details
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Visit your local Post Office™ at 4601 S Cottage Grove Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
4601 S Cottage Grove Ave, Chicago, IL
60653, United States
Hours
Reviews
1.5
488 reviews
5 stars
47
4 stars
14
3 stars4
2 stars
18
1 star
405
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several mentioning negative experiences with specific employees.
Delivery Issues
Numerous complaints about undelivered mail and packages marked as delivered without actual delivery.
Long Wait Times
Customers frequently experienced long wait times due to understaffing and slow service.
Inconsistent Hours
Several reviews noted that the post office often closed early or did not open on time.
Positive Staff Experiences
A few customers highlighted positive interactions with specific employees who provided helpful and friendly service.
- KFKimberly Franco6 days ago1.0The lady that works there with the name starting with an S, and grey hair, is so rude. Attitude right off the bat. Worst customer service is here. Second time coming and it’s been bad both times. If you hate your job then quit
- DNDrew NorenNov 12, 20251.0They took passport pictures for my wife and myself. When I went to apply online neither of the pictures were acceptable due to improper centering on one and an unacceptable background color on the other. The wait was also interminable. Get your passport photos elsewhere with someone who knows what they're doing.
- RERamona EmeryNov 7, 20251.0The elderly Black woman who worked there was very rude and unprofessional. For someone of her age, I expected better customer service and a positive example of how employees should treat customers at the post office. I recently moved to this side of town and needed to change my address to receive my mail. I filled out the change of address card and handed it back to her. When she asked for my ID, I explained that I didn’t have it with me. Instead of handling the situation politely, she threw my card in the garbage and said, 👺“Next.” I was shocked and asked why she was being rude, but she just repeated 👺“Next” in a confrontational tone. There was no reason for that attitude if someone doesn’t like their job, they shouldn’t take it out on customers. Very disappointing experience.
- ACAlejandro CuetoNov 6, 20251.0*If you are thinking about coming to this location, and have the option to go somewhere else, DO NOT come here.* I came for a *scheduled* passport appointment. Not only was no one behind the counter for thirty minutes, an older woman just wanted to know if there were stamps and the people walking behind the counter ignored her and snickered at her. When the person at the front of the line allowed her to join him at the front to ask her question, she received major attitude from the employee who told her to go back to the end and wait her turn. When it was my turn they told me Tuesdays are her "off days" and that they had no idea why the "machine let me schedule today." I will never be coming back to this location.
- RDRoslyn DavisOct 24, 20251.0I don’t know what’s going on with the mail carriers but ever since my regular mail carrier left, the deliveries of mail has been horrible and lazy as hell. Right now my area location is under construction along the side walkways and we haven’t seen any mail in a week delivered! We have to go into the office to pick up the mail now and it’s ridiculous! Something needs to be done about the USPS delivery system because lately all the delivery trucks be leaving packages outside of the main entry gate/door and that’s not cool! They don’t answer the phones as well either! This is horrible and unprofessional!!😡
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 4601 S Cottage Grove Ave?
This Post Office provides mail and package shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, first-time passport applications are accepted here. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require appointments scheduled through the online scheduler, though limited walk-in hours may be available.
Does this location offer passport photo services?
Yes, but you need to make an appointment for passport photo services, especially for first-time applications.
What are the business hours for the USPS at 4601 S Cottage Grove Ave?
The Post Office is open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. It is closed on Sundays.
How can I rent a Post Office Box at this location?
You can reserve a PO Box online and then complete the setup in person at the Post Office by bringing two valid forms of ID.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. It is best to check with this Post Office for exact times.
What nearby places might be useful for someone visiting the USPS at 4601 S Cottage Grove Ave?
Nearby are several useful spots like Urban Partnership Bank for financial services, the Chicago Fire Department Engine Company 45, and currency exchange services at 47th & Cottage Grove Currency Exchange.
Are there food options near the USPS location for visitors?
Yes, convenient food options nearby include Popeyes® Louisiana Kitchen and McDonald's, ideal for grabbing a quick meal before or after your visit.
What transportation options are near the USPS at 4601 S Cottage Grove Ave?
Visitors can find a Divvy Station nearby for bike rentals, providing an easy way to travel to and from the Post Office.