Brand Certified
United States Postal Service
1.8(561 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
4850 N Broadway St, Chicago, IL
60640, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4850 N Broadway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.8
561 reviews
5 stars
69
4 stars
34
3 stars
23
2 stars
25
1 star
410
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and care.
Staffing Issues
Frequent complaints about understaffing, leading to long wait times and inadequate service during busy hours.
Delivery Problems
Numerous reviews mentioned issues with package delivery, including lost packages and miscommunication about delivery status.
Cleanliness and Organization
Customers noted that the facility is often dirty and poorly organized, contributing to a negative experience.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific staff members.
- VLVivian LeeFeb 3, 20261.0I sent 3 orders at the same time, but I have only received 2 orders. The remaining order (tracking number 9505568674644800009244) has still not been delivered. What is unacceptable is that the system shows delivery activity, but in reality no courier contacted me and no delivery attempt was made. This makes it seem like the delivery status was updated without an actual delivery attempt. The service is unprofessional, unreliable, and lacking transparency, causing serious frustration and loss of trust. Completely dissatisfied.
- MAmohammad asif asifiJan 16, 20261.0The worst place no one is there to help and the lady was so rude and she walked around but didn't even talk
- IDIbby DayJan 13, 20265.0USPS always get bad reviews, but that is not my experience with this branch and is one of the better local posts I've had in my life! I've never had a serious issue with a delivery or shipment so far, and I ship over 50 packages a week for my small business. Super appreciative of my local mailman who went out of his way to call me this weekend to let me know of an issue with a package that was due to a seller incorrectly shipping under Media Mail. Went to pick it up today and the same woman who works in the mornings on weekdays is always quick and efficient in helping me. I get the line can be long sometimes, but some issues can be solved on the kiosk FYI. Plus, the job is hard so thank you!!!
- JAJanusz AdamiakDec 29, 20253.0Typical postal office. Only one window and person working. And the lobby smells like public restroom.
- CCCameronDec 15, 20251.0Routinely marks packages as delivered when no attempt is made, often not actually delivering the package until days later, if at all. I have had no mail service the last two delivery days (which I know not only because of my video doorbell, but because I have had outgoing mail sitting there), so it is...interesting that a package was marked delivered yesterday. This had happened before. I get that they don't want to get dinged for not meeting their delivery obligations so they mark things delivered that aren't, but this practice leaves the recipient holding the bag in the face of the "proof" that something was delivered. Branch doesn't answer the phone, main USPS customer service doesn't do anything but refer the issue to the branch for "investigation." I won't hold my breath for the results. I really wish I lived in a different branch's service area! I will say there is at least one woman who works at the windows who is super-nice, fast and helpful. My issue is with the home delivery service from this branch.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 4850 N Broadway St?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, many Post Offices including this one accept first-time U.S. passport applications and may also take your passport photo by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment through the USPS online scheduler, though there are limited walk-in hours at some locations.
What are the operating hours of this Post Office?
Monday to Friday, 9:00 AM to 7:00 PM; Saturday, 8:30 AM to 3:00 PM; closed Sundays.
How can I get a PO Box at this USPS location?
You can apply for a PO Box online at the USPS website or in person with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but specific hours may vary; check with this Post Office for details.
What is the cost for passport photos at this Post Office?
The fee for passport photos at USPS is currently $15.
Which nearby places can I visit before or after visiting the Post Office?
You can visit nearby attractions such as Millennium Park or stop by local restaurants like Fat Cat or Lao Sze Chuan for a meal.
How can nearby transit and landmarks help me find the Post Office?
Nearby points of interest like the Gunnison Street Lofts and American Metro Bank can help orient you as the Post Office is located at 4850 N Broadway St in Chicago.
Are there other useful services located near this Post Office?
Nearby you can find services like Vision 20/20 optometrist and DaKao International Travel if you need eyewear or travel assistance during your visit.
Brand Certified Facts from United States Postal Service
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