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Visit your local Post Office™ at 5001 W Division St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
138 reviews
5 stars
18
4 stars
5
3 stars
4
2 stars
8
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional attitudes from staff, leading to frustration among customers.
Delivery Issues
Many customers reported significant problems with mail and package delivery, including lost items, delayed deliveries, and incorrect mail being delivered.
Staffing Problems
Customers noted that the post office appears understaffed, resulting in long wait times and inadequate service.
Inconsistency
There were frequent mentions of inconsistent service, with some customers receiving timely assistance while others faced ongoing issues.
Professionalism
Several reviews called for better training and professionalism among employees, citing a lack of care and attention to customer needs.
- SLstefanie lopezOct 6, 20251.0Very rude attitude couldn't answer my questions not even help it was dont no do it again like really rude
- ALAisha LomaxSep 29, 20251.0They always have bad ass attitudes and never want to work at all at this post office I have had a P.O. Box with them for years and all of a sudden me and some of my kids mail seem to get returned after I told them my kids been on my P.O. Box application since I’ve first gotten this box but the lady with the red hair seem to always send me or my baby girl mail back to the sender. I’ve been waiting on some important mail for almost a month now that was supposed to been here in 4 to 7 business days in the beginning of Oct and when I call to see why I haven’t received it yet they always tells me that the post office sent it back and that’s crazy because they have attitudes all the dam time gets mad and just be sending the customers mail back to the senders just because there mad and can do so. my baby have been missing a lot of of college letters just because that one lady always sending her mail back. and then going to say she’s not listed on your P.O. Box and I told her yes she is she’s been on there for yrs I’m sick of them at this post office the city or whom ever need to hire ppls who want to work and are nice to the customers with out the dam attitude then they get mad when the customers have one so they get madder and send our mail back this post office need to be investigated fr
- WSWendy SpringfieldSep 16, 20251.0I manage a senior building in the Austin neighborhood with 85 residents, and our assigned letter carrier has been consistently unprofessional. She refuses to deliver packages (even telling my receptionist that if we “keep ordering big packages, she won’t deliver them”), speaks loudly on her phone while swearing in front of seniors, and is often rude and belligerent. This behavior is not acceptable, especially in a senior living environment where respect and professionalism should be the standard. Our residents deserve better service.
- TWTina “June” WeidnerSep 10, 20252.0Understaffed? I feel bad for the employees but staffing and customer service training (if it exists) is very poor.
- LBLatichia BrownSep 2, 20251.0This is one of the worst Post offices I have ever dealt with . Why does UsPs hire such horrible people with bad attitudes when your working with the public !! I have put in several request, I haven’t received mail for almost 2 months now, they keep lying saying it’s the universal key when they are the ones who suppose to replace the lock !!!! I’m not paying for no P.O. Box !!! US POSTAL WHAT IS GOING ON!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5001 W Division St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of this USPS location?
Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:30 PM. The Post Office is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check directly with this Post Office for specific details.
Are there nearby parking options close to the United States Postal Service at 5001 W Division St?
Yes, Top Valet Parking is nearby, providing convenient parking for customers visiting the Post Office.
How can I use nearby public transportation when visiting this Post Office?
The Robert Leflore Jr Station, a nearby post office and transportation hub, can help you access the USPS location easily via local transit.
Are there other financial services near the USPS on W Division St?
Yes, Western Union for money transfer services and Chicago Avenue Garage Federal Credit Union are close by for your financial service needs.
What nearby amenities can I visit before or after going to the Post Office?
You can visit local grocery stores like Ecuadorian Food Market or Moses Butcher Shop, or stop by retail stores such as Family Dollar and Dollar Tree nearby for additional shopping.