Brand Certified
United States Postal Service
1.8(144 reviews)
Certified by United States Postal Service • Feb 22, 2026
Business Details
5001 W Division St, Chicago, IL
60651, United States
Certified by United States Postal Service • Feb 22, 2026
(800) 275-8777
Certified by United States Postal Service • Feb 22, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Feb 22, 2026
About
Certified by United States Postal Service • Feb 22, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5001 W Division St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Feb 22, 2026
Hours
Certified by United States Postal Service • Feb 22, 2026
Reviews
1.8
144 reviews
5 stars
19
4 stars
5
3 stars
5
2 stars
8
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional attitudes from staff, leading to frustration among customers.
Delivery Issues
Many customers reported significant problems with mail and package delivery, including lost packages and inconsistent service.
Staffing Problems
Reviews indicated that the post office is often understaffed, resulting in long wait times and inadequate service.
Professionalism
There were complaints about the lack of professionalism among employees, with some customers feeling disrespected during their interactions.
- JMJaxxk MoniFeb 17, 20261.0Simple call usps customer service line and complain, my complaint was just escalated !! We have to fix our community !! We can’t have people working for the post office or any where with attitude like this, I got help by calling USPS customer service and they are way nicer than the rude females at Robert Leflore.
- TBTich BuggsFeb 17, 20261.0Soo I just found mail from 5/2025 in an old mailbox today , 2/17/2026. I JUST FOUND MAIL FROM 5/2025 in another unoccupied mailbox, My name is on my mailbox, why am I just now finding mail and old checks ? I am so upset. I called today for a worker to tell me they don’t deliver mail so they can’t help me , 😂😂😂 US POSTAL !!!! This what we doing ?!!! Somebody need to do something about this careless employees !!!
- EBEᴇᴢʏ BʀᴇᴇᴢʏFeb 8, 20261.0If it was up to me, i would give this post office NO star review because they have to be THE WORST post office i’ve ever encountered. specially the delivery personnel. I live on a building on divison street and by the mere looks of it, straight up you know not to leave anything of value on the mailbox the day to go
- LFLymphedema Many FacesFeb 4, 20263.0I moved in this area last year and go normal Post Office Carrier .Lady has always put our mail-in the right box.They have to open up the box.Put the mail in . They had a substitute person.I believe in this lady has been putting the Wrong Mail in the Mailbox Today is February 4,2026 whoever the suit male carrier is, they've been putting the lady.She's been putting the mail on the row.Meilbox, not our normal carrier.She always put our meal incorrect, we're getting our neighbor's mail.Again our mail late or having problems.One of my neighbors got her mail link and she was not able to get a job due to them.Putting the mail-in your lake.This is the substitute mail carrier, not the normal care Mary.I want to report it to the office.I've been trying to call them.They don't answer their phone . Division, LAVERNE SO THE MIRROR CARRIED THE MAIL AGAIN HAS BEEN DELIVERED. SHE'S A GIRL AND ALSO, I'VE SEEN HER ACROSS THE STREET. THROW THE MAIL ON THE GROUND, SO THOSE PEOPLE DON'T HAVE A BOX. SHE NEEDS TO ASK THEM FOR A KEY OR LEAVE THEM A NOTE SO THEY CAN GET THEIR MAIL. BUT SHE TOOK THE MAIL THROUGH DADS ACROSS THE STREET ON THE GROUND. REGARDING US, I'M NOT GOTTEN A PROPER MAIL-IN MY MAILBOX.AND PLUS I'M GETTING MY NEIGHBOR'S MAIL WHO LIVE ON THE 2ND FLOOR AND BASEMENT.SHE'S PUTTING THEIR MEAL IN MY BOX SITTING IN THEIR OWN BOX.THEY HAVE THEIR OWN BOX THIS IS THE SUBSTITUTE MAIL CARRIER.WHO'S DOING IT?THIS NEEDS TO STOP
- RRRichard RodriguezFeb 1, 20265.0Buen servicio te atienden de manera educada y responden a las preguntas que hagas sobre tu pedido
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5001 W Division St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of this USPS location?
Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:30 PM. The Post Office is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check directly with this Post Office for specific details.
Are there nearby parking options close to the United States Postal Service at 5001 W Division St?
Yes, Top Valet Parking is nearby, providing convenient parking for customers visiting the Post Office.
How can I use nearby public transportation when visiting this Post Office?
The Robert Leflore Jr Station, a nearby post office and transportation hub, can help you access the USPS location easily via local transit.
Are there other financial services near the USPS on W Division St?
Yes, Western Union for money transfer services and Chicago Avenue Garage Federal Credit Union are close by for your financial service needs.
What nearby amenities can I visit before or after going to the Post Office?
You can visit local grocery stores like Ecuadorian Food Market or Moses Butcher Shop, or stop by retail stores such as Family Dollar and Dollar Tree nearby for additional shopping.
Brand Certified Facts from United States Postal Service
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