The UPS Store

3.9
172 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1853 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Printer's Row In Dearborn Station.

Details

  • DeliveryNot available

Location

The UPS Store
47 W Polk St, Chicago, IL
60605, United States

Hours

Reviews

3.9
172 reviews
5 stars
119
4 stars
3
3 stars
4
2 stars
6
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Pam, Lee, and Alex.

Professionalism

While most reviews highlighted excellent service, some customers noted issues with employee presentation and professionalism, including casual attire and rude behavior from certain staff.

Operational Issues

Several customers reported problems with store hours, including late openings and early closures, leading to frustration and wasted trips.

Service Quality

Overall, the store received positive feedback for efficient service and problem-solving, although there were complaints about lost packages and inadequate handling of claims.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding notary services and shipping costs, feeling they were higher than at other locations.
  • GG
    grippedfilms
    Nov 12, 2025
    5.0
    Fantastic experience. The staff actually CARE about doing a good job - a rare thing for a UPS store. Very friendly people there.
  • SJ
    Simeon Jacob
    Oct 20, 2025
    5.0
    Shoutout to Chris who helped me scan, print, and notarize a few documents making UPS a nice one stop shop for all the services I was looking for!
  • BN
    Best Neva
    Oct 6, 2025
    5.0
    I am moving and I have never shipped out belongings. Chris and Lee were a pleasure to work with. They properly handled and explained everything to me. They were very professional in every task that was assigned. I am very pleased and will come back for more service. Thanks again Chris and Lee.
  • VO
    Vertrece “OGV”
    Sep 3, 2025
    5.0
    Awesomeness
  • SR
    Sherry Rasmussen
    Aug 30, 2025
    5.0
    Lee, Vanessa, and Danny were all in the store today and helped me out tremendously. This tech-challenged senior citizen appreciated not only their support, but their cheerfulness while doing so -- and for not making me feel like an idiot! I am so happy they're in our neighborhood.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1853 in Chicago offer?

The UPS Store #1853 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and computer access services.