Brand Certified
The UPS Store
2.7(116 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
323 E Wacker Dr, Chicago, IL
60601, United States
Certified by The UPS Store • Feb 22, 2026
(312) 268-8290
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/il/chicago/323-e-wacker-dr
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6161 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Swissotel Chicago - Pedway Level.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
2.7
116 reviews
5 stars
45
4 stars
3
3 stars
5
2 stars
2
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific mentions of a particular employee's negative attitude.
Additional Fees
Numerous reviews highlighted the unexpected $5 handling fee for dropping off prepaid packages, which many customers found unreasonable.
Convenience
The location is praised for its convenience, especially for those living or working nearby, despite the issues with service.
Mixed Experiences
While some customers had positive interactions with staff, others reported significant frustrations, indicating inconsistency in service quality.
- TTT T6 days ago1.0AVOID, this SCAM place. They attempt to charge you with bogus fees if you drop off a package with a UPS prepaid label no matter the size, they must think we're idiots. Not to mention the girls working there have attitudes & seem miserable. It's less than 5 min walk for me, never going here again. This location must be investigated.
- KPKavita PremkumarFeb 11, 20261.0They do not offer notary services
- MBMatt BezJan 27, 20261.0I arrived today with a prepaid 2 day shipping label costing around $400 for the shipping. I went to drop off package and they wanted $20 for handling it. UPD should either close these stores or pay the fees internally.
- COchristian esteban hernandez olaveJan 24, 20265.0Good team members
- ACAshley CzerneckiJan 14, 20261.0It appears that there are already multiple negative reviews for my same feedback. According to the sales associate - "the owner is able to charge extra fees for drop off of pre paid packages with labels due to it being an independently owned location". You will lose business and I will not be coming back to this location for UPS services. I will drop off my package at another location because I'm not paying a fee.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6161 offer?
The UPS Store #6161 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #6161?
The store is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 3:00 PM.
Is The UPS Store #6161 open on Sundays?
Yes, The UPS Store #6161 is open on Sundays from 9:00 AM to 3:00 PM.
Where is The UPS Store #6161 located?
It is located at 323 E Wacker Dr, Chicago, IL 60601, on the Pedway Level of Swissotel Chicago.
What payment methods are accepted at The UPS Store #6161?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Are there any special offers or coupons available at The UPS Store #6161?
Yes, customers can save big with special offers and coupons available on their website.
Is there fax service available at The UPS Store #6161?
Yes, faxing services are available at The UPS Store #6161.
What nearby hotels can customers use when visiting The UPS Store #6161?
The Swissotel Chicago and the Aqua hotel are nearby, providing convenient accommodation options for visitors.
Where can customers go for shredding services near The UPS Store #6161?
Customers can visit Shred Nations nearby for shredding and professional services.
Are there places to relax or have a drink near The UPS Store #6161?
Yes, The Lobby Lounge and Amuse are nearby lounges and bars where customers can relax before or after their visit.
Brand Certified Facts from The UPS Store
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Certified February 22, 2026Yext Knowledge Graph
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