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The UPS Store

2.7
(116 reviews)

Business Details

323 E Wacker Dr, Chicago, IL
60601, United States
(312) 268-8290
https://locations.theupsstore.com/il/chicago/323-e-wacker-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6161 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Swissotel Chicago - Pedway Level.

Details

  • DeliveryNot available

Location

The UPS Store
323 E Wacker Dr, Chicago, IL
60601, United States

Hours

Reviews

2.7
116 reviews
5 stars
45
4 stars
3
3 stars
5
2 stars
2
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of a particular employee's negative attitude.

Additional Fees

Numerous reviews highlighted the unexpected $5 handling fee for dropping off prepaid packages, which many customers found unreasonable.

Convenience

The location is praised for its convenience, especially for those living or working nearby, despite the issues with service.

Mixed Experiences

While some customers had positive interactions with staff, others reported significant frustrations, indicating inconsistency in service quality.
  • TT
    T T
    6 days ago
    1.0
    AVOID, this SCAM place. They attempt to charge you with bogus fees if you drop off a package with a UPS prepaid label no matter the size, they must think we're idiots. Not to mention the girls working there have attitudes & seem miserable. It's less than 5 min walk for me, never going here again. This location must be investigated.
  • KP
    Kavita Premkumar
    Feb 11, 2026
    1.0
    They do not offer notary services
  • MB
    Matt Bez
    Jan 27, 2026
    1.0
    I arrived today with a prepaid 2 day shipping label costing around $400 for the shipping. I went to drop off package and they wanted $20 for handling it. UPD should either close these stores or pay the fees internally.
  • CO
    christian esteban hernandez olave
    Jan 24, 2026
    5.0
    Good team members
  • AC
    Ashley Czernecki
    Jan 14, 2026
    1.0
    It appears that there are already multiple negative reviews for my same feedback. According to the sales associate - "the owner is able to charge extra fees for drop off of pre paid packages with labels due to it being an independently owned location". You will lose business and I will not be coming back to this location for UPS services. I will drop off my package at another location because I'm not paying a fee.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6161 offer?

The UPS Store #6161 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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