The UPS Store

Reviews

• SM

  Sharon McCray-Smith

  Jan 15, 2026
  5.0
  Ricardo is the absolute best! I had to have something reshipped to my boss and he was a great help! He was professional, courteous and extremely helpful! He went over and above and I appreciate it more than he knows! He is definitely an asset to your team!
• AC

  Amy Coulson

  Jan 15, 2026
  5.0
  Huge thank you for all the help with my packages especially Alex you went the extra mile for me it’s so so appreciated 😁
• RP

  Rupal P

  Dec 31, 2025
  1.0
  I sent confidential letter within Chicago that was supposed to be delivered the next day. When I checked tracking the next afternoon, it said delivered but the proof of delivery did not have a picture or the address that it was delivered to. It was just left at “front door” instead of even a mailbox. When I called the store, they could not help and asked me to contact “corporate”. When I called corporate, they told me it was delivered to the wrong address after I asked them to confirm the address. I would’ve never known! At 3PM, they said they’ve escalated this issue with their ground team and they’d find and fix this issue within the next hour. It also started snowing heavily during this time and I was worried about my letter being damaged outside. I called after waiting for 2 hours and they said “can you just go find the letter and deliver it yourself?” which was infuriating to hear as a solution to their delivery team’s mistake. They then asked me to file a claim and reassured me “if they find the package” they will return it to me within 8 business days. It blew my mind that they could not even take accountability for a delivery they messed up and neither could their team trace their own steps and retrieve the package from the incorrect location THEY dropped it at. Insanely unprofessional. They still haven’t found it.
• DL

  Daniel Laun

  Dec 29, 2025
  1.0
  Bought a UPS package for 2 day delivery to get my daughters passport back with greek visa. It's been lost. UPS and UPS store are pointing fingers at who should file a claim. Local store said manager isn't in today. Do not recommend this store. Stay at the consulate until your visa is complete.
• JJ

  Jo

  Dec 20, 2025
  1.0
  If you need fingerprinting services for background checks, don't come to this location. The machine is broken and the employee I was working with didn't understand how it worked.

Frequently Asked Questions About The UPS Store