The UPS Store

4.7
689 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2474 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Wright City College.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
6351 W Montrose, Chicago, IL
60634, United States

Hours

Reviews

4.7
689 reviews
5 stars
632
4 stars
10
3 stars
6
2 stars
6
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Dom and Christina, received high praise for their friendliness, helpfulness, and professionalism, creating a welcoming atmosphere for customers.

Efficiency

Customers frequently noted the quick and efficient service, with many being in and out of the store in just a few minutes.

Mixed Experiences

While most reviews were positive, a few customers reported negative experiences with specific staff members, indicating inconsistency in service quality.

Location Convenience

The store's convenient location and extended hours were highlighted as significant advantages for customers.
  • FD
    Franky DeFilippo
    2 days ago
    5.0
    Special thanks to Dom for taking the time to help my mother access her Amazon Refund page! Really appreciate all the good work from everyone there, but especially Dom and his patient demeanor and demonstrating respect for our seniors!
  • JJ
    Judith
    4 days ago
    5.0
    Al was very on top of helping me overnight my Cashiers Check to my bank to get me out of my foreclosure. I would highly recommend this UPS Cite. Thank you Al.
  • AA
    Andrew
    Jan 2, 2026
    1.0
    Worst. So rude. Both people lied about the measurements of my box. The first person went on break for 20 minutes, while I waited for him to finish his noodles the next person still lied about my measurements. Never again. Worst.
  • MM
    MARCO
    Dec 31, 2025
    5.0
    Outstanding customer service by this location. I am extremely impressed with the quality of my posters and they printed them right on the spot. I did not have to come back like the other retail stores required me to do. I wish that I could give them 100 stars.
  • PM
    Pete Mcknight
    Dec 29, 2025
    1.0
    If I could do no stars I would. Terrible customer service. Can't return an item even with the qr code that says QUANTITY 2 but can only return 1 item? If yall are miserable scanning a bar code move out the way plenty of people need work.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2474 in Chicago offer?

The UPS Store #2474 offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, computer access, and small business services.