The UPS Store

3.8
207 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1568 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Harper And Lake Park Avenue / Across From Mellow Yellow Restaurant.

Location

The UPS Store
1507 E 53rd St, Chicago, IL
60615, United States

Hours

Reviews

3.8
207 reviews
5 stars
124
4 stars
17
3 stars
7
2 stars
13
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were numerous complaints about rude and unprofessional behavior from certain employees, particularly the owner.

Efficiency

Customers appreciated the quick service and efficiency in handling packages, although some noted long wait times during busy periods.

Package Handling Issues

Several reviews highlighted problems with lost or mishandled packages, leading to frustration among customers.

Store Environment

The store was described as chaotic and cluttered, with some customers expressing concerns about the lack of space and organization.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others reported significant dissatisfaction.
  • EE
    EstherMarie
    4 days ago
    1.0
    Called to check if my package was in store got put on hold for OVER TWO HOURS
  • MC
    Madison Chastain
    6 days ago
    1.0
    Do not go here for notary services!! After waiting for 25 minutes, the notary refused to notarize my forms because she saw, in the folder where I was keeping the documents, a totally separate document with my signature on it... that did not need to be notarized. She insisted that, because I'd signed something without her present, she couldn't notarize anything. I explained to her, repeatedly and clearly, that the forms were going in the same application, but only one form needed notarizing. She refused, repeating "I know my rights! I don't have to help you!" instead of listening to my explanation, and when I was near tears, she ordered me to leave the store. Thank goodness the other customers were kind and understanding. One recommended that I use the currency exchange down the street instead. That was the perfect alternative, and that's what I'll tell you: Go to the currency exchange instead.
  • LN
    Leann Stover Nyce
    Jan 4, 2026
    5.0
    Laila was wonderfully helpful!
  • LN
    Leann Stover Nyce
    Jan 3, 2026
    5.0
    I have come in here several times now and each time I have been treated with care and professionalism. Today Laila continued that experience. So nice to know that excellent customer service still exists. Thank you!
  • EC
    Elizabeth Chandler
    Dec 1, 2025
    5.0
    Efficient! My ‘go-to’ mailing spot in Hyde Park. Polite and speedy workers!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store #1568 in Chicago?

The UPS Store #1568 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.