The UPS Store

Reviews

• TT

  Tennille

  Nov 13, 2025
  5.0
  Love it overall a great experience
• DL

  darryl lawrence

  Oct 18, 2025
  5.0
  I love this ups location everyone is so nice sweet great customer service !!!!!!!!!
• AE

  Andrea Eisert

  Oct 14, 2025
  1.0
  RUDE MALE PERSON WHO CLAIMS TO BE THE OWNER! I just placed a call to the Hyde Park, Chicago UPS store inquiring about their shredding services. I asked how much it was. He quoted me two dollars a pound. I said I just spoke to a nearby store and they quoted me $1.49 a pound, and he got really snitty with me and hung up the phone. He would not answer the question why the difference in the charge. I called back after I was rudely hung up on and I ask for the manager and he said and I will quote.” Lady, I own this place take your business somewhere else”. I have never been treated more rudely. The male person I talk to claimed to be the owner. He hung up on me twice. If I could give a zero star I would. Avoid the owner at all cost. Unbelievably rude person and service.
• AH

  Asia Hall-Glenn

  Oct 10, 2025
  1.0
  Sorry it’s lengthy:)♥️I visited the Hyde Park UPS Store yesterday and had a very unpleasant experience with an employee who identified himself as “Tee.”(male fair skin medium height and build) He also stated he was the owner which makes the encounter even more hurtful. I came in very respectful. I went in to ship a return! I asked if they sold tape or could they tape my box. He said we can and taped the top of my box in front of me, and said it’s $1.50 I contemplated if I wanted to buy my own roll because my husband and I often do returns. I decided to not purchase my own and then I asked him to also tape the bottom because it was also severely open just like the top. I wasn't telling him what to do but for my own peace of mind, to ensure my package was secure. He said I saw you come in like you don’t have to tell me again. He became rude and irritated,I said it again after I noticed he still had not tapped it.I said again “can you please make sure you tape the bottom too”. I assured him AGAIN it’s for my own peace of mind that’s all. I then asked was he having a good day because he seemed snappy with me. (Why work in customer service if you don’t know how to remain professional and friendly and apologetic if something you did came off rude). I wasn’t rude to him so it was uncaused for. I’ve seen people get loud and rude in there and I wasn’t one. We went back and forth about his tone. He’s a man he wasn’t loud but he was aggressive as if he was irritated as well as condescending and dismissive he said to me “ and yet you’re still standing here.” I said wow… in shock..I asked for his full name, he said “Tee” and he added rudely that if I wanted to report something, report it to the owner which is me. Basically like who gone check me because I’m the owner. This is the owner and this is how you’re acting? Wow and if he is the owner shame on him for not knowing how to talk to customers or even have patience. I remained calm and respectful throughout the interaction. The way he addressed me in front of other customers was sooooo embarrassing especially if he’s the owner i left therethere’s a certain decorum as an owner one should maintain. A grown man was talking to me like Im a child. I don’t even do reviews unless it really bothered me and at that moment I advocated for myself when I felt disrespected.Instead of him diffusing the situation as the owner.He got spicy with me? I’ve NEVER had an encounter like this before let alone with a man. I also never had any issues with this location prior to yesterday.
• BB

  Bennett B.

  Sep 20, 2025
  1.0
  I spoke with a rep on the phone and was looking to use their luggage storage while I was going to the science museum. I asked how far a walk it was to the science museum as I knew it was close. I understand if someone doesn’t know but she made a big stink about me even asking and insulted me. It was just a simple question and I didn’t need someone to put me down. She then hung up on me. I called back and asked for a manager, she said she was the manager and hung up on me again. I feel bad for someone with such a negative attitude in life and the lack of ability to just treat someone with a ounce of respect.

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