The UPS Store

Reviews

• ET

  Emmilei Thomas

  Feb 17, 2026
  5.0
  AMAZING!!! Customer service is excellent. Friendly, fast, helpful, trustworthy. I dropped off a package and 1 hour later returned to pull an item out of the package that accidentally got in there. They let me get my package, get what i needed, and package it back up!! Definitely choose this location as your go-to, if you live nearby.
• KJ

  Kipras Januska

  Jan 17, 2026
  1.0
  I dropped off a package here and it was lost. I got a receipt for the drop off and 6 days later the status hadn’t updated. The representative who picked up the phone was very nice and tried to help me the best that she could but there was nothing that could be done. I get that things like this happen but this was my first and last time using this location to ship, I’ve shipped with UPS many times and rarely have issues. Overall a very frustrating situation because the package was very important and I expect better handling. Avoid this location.
• JM

  Jill M

  Dec 14, 2025
  3.0
  The associate who assisted me seemed more focused on a personal phone call, on speakerphone, than on my shipment. She never asked me to confirm my ship-from address. I have a UPS My Choice account and hoped that by giving her my phone number it would pull up my home address as the origination, but instead she entered the same address and phone number for both the sender and the recipient. Thankfully, the recipient details were correct. Overall, the lack of attention to detail was concerning. Hopefully my package shows up okay.
• RS

  Rosemary Skeen

  Dec 9, 2025
  5.0
   I had an outstanding experience at the downtown UPS Store at the Palmer House in Chicago, thanks to Jay! He was incredibly professional, patient, and thoughtful throughout the entire process. I was there for over an hour mailing out 26 parcels of end-of-year customer gifts, and Jay handled everything with efficiency and a fantastic attitude. His dedication to excellent customer service truly stood out. I highly recommend working with Jay—he absolutely deserves Employee of the Month… and honestly, Employee of the Year for 2025! Thank you, Jay, for making a long and complicated task feel easy and stress-free!!
• KM

  Kathy McCabe

  Nov 8, 2025
  5.0
  I was incredibly impressed with the professionalism and positive attitude of Giovanna Brown. She helped me accomplish numerous tasks including notarizing documents. She’s fantastic. It was one of the best customer service experiences I’ve had anywhere in months. Give her a promotion and a raise. She’s very rare!

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