The UPS Store

Reviews

• PH

  Patrick Holman

  Nov 8, 2025
  5.0
  I showed up after work, with quite a few things both personal and work related to ship. Brittany at UPS was so great and helpful the entire half hour I was there. Even though it was at the end of their day/shift, she was eager to assist and made it happen before they closed at 6:30. Everything arrived safely, securely, and on time. I’m lucky to have Brittany and this UPS store close to our house. We will be back!
• AP

  Alan Peterson

  Oct 29, 2025
  5.0
  Excellent service
• CA

  Celine Aguilar

  Oct 17, 2025
  1.0
  For years I had nothing but positive experiences at this location but the past ~6 months have been very poor. Really rude customer service that is just not necessary. I do not recommend this location.
• AC

  Angela Chavez

  Oct 4, 2025
  3.0
  I was assisted by Cadairro and was immediately given a condescending and sassy attitude. It felt like everything I said annoyed him. I paid for my shipping but was left feeling so uncomfortable and dismissed by him that I went back and cancelled. I have never done that and usually always ship UPS. will not be using this location for a while.
• AQ

  Anthony Qian

  Sep 3, 2025
  1.0
  As of 09/03/2025 @ 5:00 PM: I am extremely disappointed with my experience at this UPS location. On 08/26/2025, I went in to ship very important documents to my family abroad. The store quoted me over $200 to guarantee delivery by 08/29/2025 at 12 PM. Tracking shows the package arrived in Louisville, KY at 12:53 AM on 08/27/2025—meaning UPS had two full days (08/27 and 08/28) to process it through customs and still meet their delivery guarantee. Yet as of 09/03/2025 at 5 PM, the package is still sitting in Louisville with no movement. I have called the customer service 800 number as well as the store directly multiple times, and no one has provided me with any assistance to get this package moving. For the cost I paid and the importance of these documents, this level of service is completely unacceptable. UPS has failed to deliver what was promised, and the lack of accountability is beyond frustrating. Update as of 09/03/2025 @ 6:23 PM: I called the store today and spoke with Manager Brittany, who agreed the delay was unusual and told me she would call UPS International Shipping to investigate. She promised me a call back by end of day and said she would be in the store until 6:30 PM. At 6:20 PM, I called for an update, only to find out she had already left at 6:15 PM—without contacting me at all. I then asked to speak with the store owner and left my number for a call back. The employee I spoke with gave me attitude, arguing that they “are not UPS,” despite having the UPS name, branding, uniforms, and logos everywhere. He insisted they were just a franchise and had “nothing to do with UPS,” which is both laughable and appalling. This store is full of staff with poor attitudes, zero accountability, and no sense of ownership for the brand they represent. At this point, I will not be using this store—or UPS as a whole—ever again.

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