The UPS Store

4.4
140 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4237 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Free Parking!! Old Town Square Clybourn & Division Free Parking!!.

Details

  • DeliveryNot available
  • Onsite servicesAvailable
  • Wheelchair accessible restroomNot available
  • Wheelchair accessible seatingNot available

Location

The UPS Store
1235 N Clybourn Ave, Chicago, IL
60610, United States

Hours

Reviews

4.4
140 reviews
5 stars
114
4 stars
4
3 stars
0
2 stars
2
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight the staff's friendliness, helpfulness, and professionalism, with specific praise for employees like Grishma, Kevin, and James.

Efficiency

Customers frequently mention quick and efficient service, with many noting that they were in and out of the store in a short amount of time.

Mixed Experiences

While many reviews are positive, there are notable complaints about rude staff and poor management, particularly regarding a change in ownership and service quality.

Cleanliness and Organization

The store is generally described as clean, well-organized, and pleasant, contributing to a positive customer experience.

Concerns Over Package Handling

Several customers reported issues with lost packages and inadequate handling, raising concerns about the reliability of the service.
  • RF
    R Frierson
    Nov 13, 2025
    5.0
    The staff was very helpful, kind and patient during my visit. Especially with using print services and wifi connection.
  • JM
    Jinal Moradiya
    Nov 6, 2025
    5.0
    I had such a great experience at this UPS Store! The staff here go above and beyond — always friendly, patient, and helpful. You can tell they truly care about customers and take pride in their work. It’s rare to find such genuine service these days! The staff here always make shipping, returns, and printing stress-free. Their professionalism and kindness make this store a gem in the neighborhood.
  • JM
    Jinal Moradiya
    Nov 6, 2025
    5.0
    The team at this UPS Store deserves all the appreciation! They’re always smiling, professional, and genuinely happy to help, no matter how busy it gets. Every visit feels effortless — they handle everything with efficiency, care, and a positive attitude that instantly brightens your day. I’ve been to many shipping stores, but the service here truly stands out — fast, organized, and filled with warmth and positive energy. They make sure every package, big or small, is handled with attention and respect. It’s rare to find a team so dedicated and consistent. Thank you for making every visit not just easy, but genuinely enjoyable!
  • KK
    Karan
    Nov 6, 2025
    5.0
    The customer service at this UPS Store on Clybourn is absolutely amazing! Every visit is a great experience — the staff are always welcoming, friendly, and professional. They handle and pack my shipments with such care and attention to detail. It’s always satisfying to come here, and I’ll definitely keep returning for all my shipping needs. Highly recommend this location!
  • VL
    Victoria Lopez
    Nov 2, 2025
    5.0
    Kevin is solely the reason I will be back. He was wonderful and patient with me while I worked out the return details with another company. He was careful with the return of my Dyson and packaged it with extra care. A stressful situation was made better because of UPS. A stressful situation was made better because of UPS. Thank you for being open on a Sunday! Thank you Kevin and store #4237!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Chicago?

The UPS Store in Chicago is open Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 11:00 AM to 4:00 PM.