The UPS Store

4.5
212 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5923 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Ross Shopping Center.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
6177 N Lincoln Ave, Chicago, IL
60659, United States

Hours

Reviews

4.5
212 reviews
5 stars
180
4 stars
8
3 stars
1
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees for their excellent service.

Cleanliness

Customers frequently mention the store's cleanliness, describing it as immaculate and well-maintained.

Efficiency

Many reviews commend the quick and efficient service, with several customers noting reduced wait times and streamlined processes.

Mixed Experiences

While most feedback is positive, there are some reports of unprofessional behavior and issues with service reliability, indicating a need for improvement in certain areas.
  • DD
    Diane D
    Jan 3, 2026
    5.0
    My go-to for fast and efficient service! Never had to wait more than a minute!
  • SM
    Sandra Madison
    Dec 31, 2025
    5.0
    While I've had many frustrating customer service experiences with UPS over the years, this particular UPS Store deserves every one of its 5-star reviews, and I'm here to add one more! Unlike other locations, the team at this store is friendly, knowledgable and truly understands what "customer service" means. I once rushed in 1 minute before closing, thinking it would be quick to scan 6 QR codes and print labels, but the labels didn't load on my phone. The clerk would have been well within his right to tell me to come back another day and not even let me in the door—or certainly could have asked me to leave when the QR codes were unavailable. Instead, he spent an extra 20 minutes helping me find an alternate way to print the labels. More so, he did this with ZERO frustration or negative attitude. (At other locations, they act like it's in imposition when you're dropping off an already-labeled package in the middle of the day.) While I absolutely do NOT recommend that you rush in at the last minute expecting service, the fact that I didn't have to take six large packages home and come back a second time really made my day. Though it's not the closest location to me, I will keep coming back here, as there have been mutliple times when I've been impressed by their service—both in how they treated me and how I've seen them interact with other customers. And the fact that they're open on Sundays—what's not to love about that?? If you need UPS services, make the trip to Lincoln & McCormick!
  • EG
    Erick Gonzalez
    Dec 19, 2025
    5.0
    This location, above others, is the friendliest, quickest working, and easiest to ship packages with! I would have gone to FedEx Office, but their employees are a bit too snooty, slow, and I've had packages delivered after their guaranteed time of arrival. And the store is SO clean! I mean... genuinely immaculate!
  • JT
    Jojo Turkson
    Dec 10, 2025
    5.0
    Staff is respectful and helpful. They have a very good customer service attitude and I love that. Clean store too.
  • JU
    james upshaw
    Nov 30, 2025
    5.0
    I was one of Abe’s first customer’s , when he first opened is initial store location! The service and professionalism of his Staff has been maintained since his inception. Even though I had moved a distance from the area, I kept my box and continued to use their services when needed. Great job Abe!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 6:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5923 in Chicago offer?

The UPS Store #5923 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, computer access, and small business services.