The UPS Store

3.9
144 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0800 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Waveland & Grace St. Shopping Center With Parking Lot.

Details

  • DeliveryNot available

Location

The UPS Store
3712 N Broadway, Chicago, IL
60613, United States

Hours

Reviews

3.9
144 reviews
5 stars
93
4 stars
8
3 stars
8
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The staff is frequently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Customer Service Issues

Several reviews highlight significant issues with customer service, including rudeness from some employees and disorganization leading to lost packages.

Mixed Experiences

Customer experiences vary widely, with some praising the store for quick service and others reporting long wait times and unhelpful staff.

Reliability Concerns

Multiple customers expressed frustration over lost packages and poor communication regarding shipping issues, indicating a lack of reliability.

Store Condition

Some reviews mention that the store appears messy or outdated, which detracts from the overall customer experience.
  • GM
    Gene Mui
    Sep 18, 2025
    5.0
    The place seems to be run with a full staff. I was in and out within seconds with my dropoff.
  • DW
    Deanette Wahlsmith
    Aug 17, 2025
    5.0
    The employees here know their job. They are quick and turn around customers expertly even when there is a line
  • DP
    Dustin Pittman
    Aug 16, 2025
    5.0
    Fletcher was a big help today. The lady yesterday was too. Good store
  • AH
    Andrew Hubbard
    Aug 8, 2025
    5.0
    The staff at this location are helpful and friendly. They seem to to generally want to help.
  • PD
    Poin Dexter
    Jun 16, 2025
    1.0
    The absolute worst place you can think of. The place is so disorganized and the customer service was God awful. Please go to a different ups. There is one on clark st. That is bigger, better, and cleaner, with a very welcoming vibe. I got my claim switched and completed through them. Please please please do not waste your time. These shopping center ups stores are never good nor organized

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0800 in Chicago offer?

The UPS Store #0800 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, passport/photo ID services, and more.