Brand Certified
The UPS Store
2.3(283 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
2020 N California Ave, Chicago, IL
60647, United States
Certified by The UPS Store • Feb 22, 2026
(773) 645-9006
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/il/chicago/2020-n-california-ave
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #8293 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- On-site parkingAvailable
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
2.3
283 reviews
5 stars
85
4 stars
6
3 stars3
2 stars
10
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers found them friendly and helpful, others reported rudeness and poor service.
Operational Issues
Numerous complaints about the store's systems being down, leading to inability to process packages, print labels, or accept Amazon returns.
New Ownership
Recent reviews indicate a positive shift with new ownership, but many customers still express skepticism about the store's reliability.
Legitimacy Concerns
Several reviews question the store's legitimacy as a UPS location, citing issues with service and lack of support from UPS corporate.
- OMOtaviano MologniFeb 20, 20265.0Really glad to see the UPS Store locations on Armitage/California and N Milwaukee open again under new ownership. The new team has been friendly, helpful, and efficient. Happy to have these locations available again in our local area!
- JHJoel HuntFeb 11, 20261.0Arrived at 8:30 to get some things printed. Phone line, sign on the window, everything say opens at 8:30am. Called the phone, knocked on the window. Lights weren't on. Phone went to voicemail. Tried until 8:40. No answer. Please either update hours, or be there.
- LDLianna DFeb 1, 20265.0Store is under new ownership now and the workers were incredibly friendly and helpful! Would definitely recommend to anyone in need of service and would recommend revisiting if you’ve had a bad experience in the past
- JKJorden KawamotoJan 30, 20265.0New ownership- the franchise owner changed recently, sometime in 2025. This location is much better now. The employees are much more efficient and friendly. What used to be a 20 minute drop off is now a couple of minutes.
- KZKaylee ZdanowiczJan 29, 20261.0I'm not sure why the store was closed in the first place. Went in last week to mail a 0.13 lbs letter that came to 2 lbs; not sure why the mini ipad was on the scale with my letter at the time of weighting. Felt very sketchy still.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
Brand Certified Facts from The UPS Store
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Certified February 22, 2026Yext Knowledge Graph
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