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The UPS Store

4.1
(134 reviews)

Business Details

8301 S Holland Rd, Chicago, IL
60620, United States
(773) 952-7963
https://locations.theupsstore.com/il/chicago/8301-s-holland-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7479 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
8301 S Holland Rd, Chicago, IL
60620, United States

Hours

Reviews

4.1
134 reviews
5 stars
99
4 stars
3
3 stars
3
2 stars
2
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Marley and Jajuan providing excellent service.

Operational Issues

Several reviews highlighted problems with the store's hours, including early closures and inconsistent opening times, leading to customer frustration.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices and charges for basic services, such as tape for packages, which they found unreasonable.

Mixed Experiences

While some customers reported positive experiences, others noted issues with service quality and staff knowledge, indicating inconsistency in customer experiences.
  • MB
    Megan Bradford
    Feb 10, 2026
    1.0
    Marley store manager very ignorant and rude. Dropped off important documents to be shipped next day air at 10:59am on 2/9/26 found out this am 2/10 that my package was never picked up Marley claimed the driver forgot to pick up express packages and was rude in tone. Keep in mind the store at this location looks like a tornado zone so I’m not even sure how the driver could find the packages there. Based on it being almost pm on a 2nd business day and my package had still not been picked up I decided to pick it up my self. Marley was rude about me doing so and expressed in front of other customers how she wasn’t going to entertain me as of I shouldn’t be notably upset. I wanted to confirm that my documents were still in tact so asked for a new envelope and to add insult to injury she made me pay for a new envelope. Fly your important documents to the destination yourself before you ever trust this store to help with shipping anything
  • KM
    Keda Murray
    Jan 24, 2026
    1.0
    Never pick up the phone My package never made it to Amazon had to contact corporate to initiate a claim
  • BS
    B Skinner
    Jan 22, 2026
    1.0
    Employee extremely agitated not patient at all horrible, all I needed was a faxed processed. If I'm unclear which was not the issue why have an attitude. The other associate was not familiar with processing fax that is double sided. I'm been at this location numerous times never experienced rude attitude. I asked if there is a survey available she stated(I don't know) yes she did. Every business counts on reviews, attracts customers. Being in customer service you leave you bad day outside the door. Turn the tables how would she have felt if I treated her that way. I will continue business with ups just not at this location.
  • MH
    Marie Horton
    Jan 14, 2026
    5.0
    First time visiting this location and the young man that was there was not only very helpful, but very pleasant.
  • AR
    aisha ratliff
    Jan 12, 2026
    1.0
    Went to UPS at 6:34 and the door was locked! Demarcus said he closes the door at 6:36 pm that is unacceptable if the store closes at 7! He didn’t service 7 people

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7479 in Chicago offer?

The UPS Store #7479 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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