The UPS Store

4.9
601 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7687 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryAvailable

Location

The UPS Store
4633 W Diversey Ave, Chicago, IL
60639, United States

Hours

Reviews

4.9
601 reviews
5 stars
578
4 stars
5
3 stars
0
2 stars
0
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and providing excellent service, with specific mentions of employees like Fanny, Crystal, and Jason.

Efficiency

Many reviews highlighted the quick and efficient service, especially during busy times, making the return and shipping processes smooth.

Cleanliness and Convenience

The store was noted for being clean and well-organized, with ample parking available, contributing to a positive customer experience.

Mixed Pricing Feedback

Some customers expressed dissatisfaction with pricing practices, particularly regarding charges for printing return labels, suggesting inconsistency compared to other locations.
  • AG
    Alena Grant
    2 days ago
    5.0
    Staya helped me with my return. He was quick he was kind and attentive He also waived my label printing cost. With plenty of parking and in and out service I recommend choosing this ups store
  • EA
    Estefania Arias
    5 days ago
    5.0
    Crystal helped me out at this ups location! She helped me send my package. She was friendly and was able to assist me with everything I needed.
  • MJ
    Mike Moran Jr
    Jan 1, 2026
    5.0
    Satya was very halpful, friendly, extremely accommodating and open on New Years Day. Store is very clean and smell & was very clean along with welcoming.. continued success to this UPS store!
  • EP
    Elizabeth Peterson
    Dec 27, 2025
    5.0
    It was 2 days after Christmas and lots of people were retuning things. You'd expect it to be a hot mess, but this place had all hands on deck and thir operation went like clockwork. I had a complicated package to send, they were extremely helpful figuring out the best way to pack, insure, and ship it. My experience at this UPS was excellent. If I could give them 10 stars, I would.
  • CC
    Catalina
    Dec 16, 2025
    1.0
    I came here based on the positive reviews, but unfortunately, this was one of the most disappointing UPS experiences I’ve had. They nickel-and-dime you for everything - unlike other locations that generously print a return label for free, this one charges $1.21 per sheet. When I asked about the inconsistency, they blamed it on the franchise owner. I’d recommend going to a different UPS location where the staff are kinder and the franchise owner isn’t so desperate for money.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Chicago offer?

The UPS Store in Chicago provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.