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The UPS Store

3.7
(154 reviews)

Business Details

2027 W Division St, Chicago, IL
60622, United States
(773) 770-3573
https://locations.theupsstore.com/il/chicago/2027-w-division-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7070 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryAvailable
  • Curbside pickupNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2027 W Division St, Chicago, IL
60622, United States

Hours

Reviews

3.7
154 reviews
5 stars
103
4 stars
0
3 stars
4
2 stars
2
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior.

Service Reliability

Numerous complaints about packages being lost or not picked up, leading to frustration among customers.

Management Issues

Several reviews indicate problems with management, including inconsistent store hours and lack of accountability for staff behavior.

Pricing Concerns

Customers expressed dissatisfaction with high prices for services, particularly printing and shipping fees.

Positive Experiences

Despite negative feedback, many customers highlighted specific employees who provided excellent service, indicating potential for improvement.
  • DB
    DANI b
    Feb 12, 2026
    5.0
    They were friendly and helpful. The price unfortunately was way more than expected but they helped me navigate options, especially the woman working. She was very nice
  • AC
    Andrew Clark
    Jan 23, 2026
    1.0
    Refuse to help scan pre-labeled packages even when completely empty. Go to FedEx on Division where they always greet you with a smile and a helping hand.
  • FP
    Fran Prieto
    Dec 30, 2025
    1.0
    Pésima experiencia. Mi familiar quiso enviar un iPhone y la manager le recomendó no pagar el seguro porque "no es necesario" el paquete se perdió y nadie se hace cargo. Ahora la gran solución que dan es que nos reembolsarán 100 usd, cuando es un teléfono de mas de 1700 usd. Entre la manager y el conductor se hechan la culpa. A Quienes tienen contratados por Dios.
  • NM
    Nathen Mixon (MixFit)
    Nov 24, 2025
    5.0
    I wish I knew the lady who assisted me. She was super nice, fast, and polite. She got me in and out in less than 3 minutes.
  • EB
    Ethan Bresler
    Nov 18, 2025
    1.0
    Called 7 times over the course of two days to find out when the notary was in and no one picked up. Finally I drove 15 minutes there to find out the notary would not be in until tomorrow. There is no way to get in contact with this store unless you go in (and don’t get what you need from them)

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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