The UPS Store

4.3
175 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7181 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - East Of Cottage Grove On The North Side Of 63rd.

Details

  • DeliveryNot available

Location

The UPS Store
818 E 63rd St, Chicago, IL
60637, United States

Hours

Reviews

4.3
175 reviews
5 stars
138
4 stars
6
3 stars
4
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers noting personalized service.

Store Environment

The store is frequently mentioned as clean, organized, and welcoming, contributing to a positive shopping experience.

Communication Issues

Several customers expressed frustration with the store's phone communication, citing difficulties in reaching staff or receiving timely responses.

Mixed Experiences

While many reviews highlight excellent service, there are isolated incidents of poor customer interactions and dissatisfaction with certain employees.
  • AA
    alex
    3 days ago
    5.0
    Staff was very kind and helpful.
  • AD
    Aretha Dixon
    Dec 30, 2025
    5.0
    USPS quick when servicing you very polite and friendly
  • LR
    Lona Reiling
    Dec 14, 2025
    5.0
    This is the most amazing UOS store. The customer service is so next level. They are very nice and efficient. Never have a bad disposition. The store is always organized and clean. To top it off they play such great welcoming music in the store that all the customers are happy to be there. I recommend to everyone!
  • PS
    pamela shatteen
    Dec 11, 2025
    5.0
    I love this UPS Store! They are very helpful, professional, nice and polite, informative, They makes it easy for me to return my packages 📦, keep up the good work 👍 thank you so much 💗
  • JS
    Jenna Sices
    Nov 28, 2025
    5.0
    Absolutely love my local UPS Store! I originally opened a mailbox here after a few packages were stolen from my front step, and it has turned out to be one of the best decisions I’ve made. Every single employee—from the owner on down—is consistently friendly, attentive, and genuinely pleasant. I’m always greeted by name, which feels like a throwback to another era in the best possible way. It’s actually a joy to stop in and pick up my things. They go above and beyond in so many small ways. Sometimes they notice when I’m pulling up outside and already have my packages ready for me. Once, when I received a box with perishables, a staff member even called me personally to make sure I knew it had arrived. Their text notifications are immediate, and the whole system just works beautifully. I always feel taken care of here. Highly recommend this store and their mailbox service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store #7181 in Chicago?

The UPS Store #7181 is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.