The UPS Store

4.3
168 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7181 in Chicago offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - East Of Cottage Grove On The North Side Of 63rd.

Details

  • DeliveryNot available

Location

The UPS Store
818 E 63rd St, Chicago, IL
60637, United States

Hours

Reviews

4.3
168 reviews
5 stars
131
4 stars
6
3 stars
4
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight excellent customer service, with staff being friendly, helpful, and attentive to customer needs.

Store Environment

Customers appreciate the cleanliness and organization of the store, contributing to a pleasant shopping experience.

Communication Issues

Several customers expressed frustration over the inability to reach the store by phone, often going straight to voicemail.

Mixed Experiences

While many reviews are positive, there are notable instances of poor service from specific employees, leading to inconsistent experiences.

Pricing Concerns

Some customers raised issues regarding unexpected charges for services that are typically free at other locations.
  • AI
    Ashera Israel
    Oct 15, 2025
    5.0
    When I visit the store to drop off my packages; I always receive the best customer service.
  • KM
    Kwanza McClinton
    Oct 12, 2025
    5.0
    Are you all actually open on Sundays
  • EG
    Ericka Gonzalez Guzman
    Sep 16, 2025
    5.0
    amazing costumer service! loved to get my package reinforced with some tape. Thanks angels!
  • DB
    D B (Bear)
    Aug 31, 2025
    1.0
    Not again!
  • NM
    Natasha Madkins
    Aug 7, 2025
    5.0
    Great customer service. Very knowledgeable. Not pushy or dismissive. Liked how I was greeted as I walked into the store. I've only been here a couple of times over the years. But I am always impressed that they remember their customers. Truly feel seen and not just being tolerated.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store #7181 in Chicago?

The UPS Store #7181 is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.