Konica Minolta Business Solutions

Reviews

• AV

  Alba de la Cruz Gonzalez Vazquez

  Oct 23, 2025
  1.0
  They won’t see you without an appointment, but they won’t reply to your emails or pickup the phone so it’s useless. Do not waste your time trying to go in person.
• BA

  Brana A

  Aug 8, 2024
  5.0
  Working in RRB with Konica printers for a 4 years. I would like to let you know that I am very satisfied with services from Chicago Konica office especially with one of yours technician. Francesco F. is very knowledgeable, polite and friendly. Doesn't matter what is the issue he will resolve it. Thank you. After Francesco left another great technician Hector is coming and doing very good job. It's important that when you request any service he is coming ASAP and do everything in his power to fix it. Thank you Hector.
• MK

  Michael Kaufman

  Jan 26, 2022
  1.0
  I've spent the last two week trying to order supplies for my office printer. No one answers emails or calls you back, and the portal for ordering online is broken. My contract is up in three months, and I will not be renewing it.
• GW

  Greg Wade

  Feb 18, 2019
  1.0
  This company is terrible with customer service and product quality. They have no sense of urgency when taking care of repairs, a complete lack of communication when dealing with clients and they try to conceal tons of fees when getting customers on board. They are completely unprofessional, have a lack of respect for clients and their needs, and are unresponsive when needed. UPDATE: Following up from this previous review. My first service call was made 6 weeks ago, my machine is still not fixed and I have not received a loaner while my machine has been down. There has been zero sense of urgency to get my machine back up and running but I have received calls from the company to record our meter readings so they can still bill me. This is a completely unacceptable amount of time to receive proper service. UPDATE #2: It has now been 8 weeks. There seems to be no end in sight. I spoke with the service technician manager, who told me that my machine is "mostly fixed" and it is now my problem. He also threatened to cancel my contract with the company because I asked him to repair the machine fully.
• BM

  brenda mays

  Feb 9, 2018
  5.0
  Great company and even better customer service ..

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