FedEx Ship Center

3.3
493 reviews
Exterior view of FedEx Ship Center
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Business Details

875 W Division, Chicago, IL
60642, United States
(800) 463-3339
https://local.fedex.com/en-us/il/chicago/chia
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About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Chicago, IL when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
875 W Division, Chicago, IL
60642, United States

Hours

Reviews

3.3
493 reviews
5 stars
204
4 stars
74
3 stars
43
2 stars
15
1 star
157

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with delivery attempts, including false claims of attempted deliveries and packages being left inappropriately.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, many customers experienced unprofessional behavior and poor communication.

Pickup Challenges

Customers faced difficulties when trying to pick up packages, often due to strict ID policies and unhelpful staff.

Inconsistent Performance

Service quality varied widely, with some customers having positive experiences while others reported severe dissatisfaction and frustration.
  • DT
    Daniel Torres
    3 days ago
    5.0
    Muy bueno
  • SY
    Shruti Yaksh
    Dec 12, 2025
    1.0
    I paid $86 for next-day delivery with a guaranteed 9:30 AM delivery time for a time-sensitive document. It is now 12:00 PM, and the tracking status still shows “on the way to the destination facility center.” I have contacted customer support twice, and while I was repeatedly assured that the shipment was being expedited, there has been no concrete update or resolution. This shipment contains passport-related documents, making the delay extremely concerning. I am extremely disappointed with FedEx’s service. When a customer pays a premium for a guaranteed, time-definite delivery, this level of delay and lack of accountability is unacceptable. This raises serious concerns about how urgent and important packages are handled.
  • RR
    RJ
    Nov 20, 2025
    1.0
    From my security camera I see the driver walk up and stick a delivery note, on the instructions I put for them to follow. This was for my work computer, which I had to cancel customer meetings to stay home and sign for it. Then I was lied to by FedEx “customer service” (Infosys… ha! )saying they are still going to deliver it just to get me off the phone. Then told I have to go to this office to pick up my package. How is FedEx still in business?!
  • LI
    Lawrence Iteld
    Aug 27, 2025
    5.0
    In the past, service has been hit or miss at this location, but today it was excellent. Stan was professional, efficient, and friendly. A great experience. Stan should be commended as a great representation of FedEx.
  • SI
    Susy Ibarra
    Aug 18, 2025
    5.0
    Lamar was extremely helpful and friendly. He really helped me when we had a tight deadline. Really appreciated it, especially given how busy he was. His manager at this location was also lovely and patient with us. Thank you for all you do!!
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Frequently Asked Questions About FedEx Ship Center

What are the main shipping services offered at FedEx Ship Center in Chicago?

FedEx Ship Center offers FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx Economy Saver, FedEx Ground, FedEx International, and FedEx Express Freight shipping services.

Where is FedEx Ship Center located in Chicago?

FedEx Ship Center is located at 875 W Division, Chicago, IL 60642, USA.