DHL Express Service Point Chicago

3.9
131 reviews
DHL Express ServicePoint Chicago, IL

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Chicago in Chicago offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Chicago
161 North Clark Street, Chicago, IL
60601, United States

Hours

Reviews

3.9
131 reviews
5 stars
89
4 stars
5
3 stars
7
2 stars
1
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Maria received numerous commendations for her exceptional customer service, being described as helpful, patient, and friendly.

Service Speed

Many customers expressed frustration with slow service and long wait times, often citing inadequate staffing.

Package Handling

Several reviews highlighted issues with package handling, including lost packages and poor tracking communication.

Staff Attitude

While some staff were praised for their friendliness, others were criticized for being rude or unhelpful.
  • NK
    Nadya Karafezieva
    Dec 23, 2025
    5.0
    Maria does a great job and excellent service. Thank you so much!!
  • FU
    Ferit Uzun
    Dec 18, 2025
    1.0
    The way people work at this store is very different. They do everything possible to avoid accepting packages or mail. I tried twice, and both times the experience was the same. No more DHL for me.
  • NO
    noor omar
    Dec 16, 2025
    1.0
    Worst service, the lady did not try to help me at all, she just made me pay a lot of money without explanation she doubled the price on me. If you don’t want to work just stay at home don’t ruin people’s time and money! I wasn’t explained where can I track my package and why my package was delayed I end up paying extra when it was arrived to the destination! Mind you it was 2-3 lbs only!Your job is not just to put the items in the box and say goodbye! You need to explain the customer the next steps. This is so ridiculous!
  • CM
    Cleopatra B Mpundu
    Dec 13, 2025
    5.0
    Maria was amazing and she has a great sense of humor. 10/10
  • AS
    Anton Skippy
    Dec 11, 2025
    1.0
    Do you like waiting overlong for important packages? Do you enjoy consecutive days of not knowing where your package is? How about a tracking system that tells you, on 11 December, that your package is scheduled to arrive on 08 December--is that your thing? If the experience I've described sounds like a good time, then DHL is the shipping outfit for you. Enjoy!

Frequently Asked Questions About DHL Express Service Point Chicago

What types of shipping services does DHL Express Service Point Chicago offer?

They offer international and next day shipping and delivery services for personal and business needs, including shipping luggage, passports, or packages of any size.

What are the operating hours of DHL Express Service Point Chicago?

Open Monday to Friday from 10:00 AM to 6:00 PM and Saturday from 12:00 PM to 5:00 PM. Closed on Sundays.