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DHL Express ServicePoint Chicago, IL
Brand Certified

DHL Express Service Point Chicago

3.9
(135 reviews)

Business Details

161 North Clark Street, Chicago, IL
60601, United States
(312) 560-4667
https://locations.us.express.dhl.com/il/chicago/161-north-clark-street

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Chicago in Chicago offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Chicago
161 North Clark Street, Chicago, IL
60601, United States

Hours

Reviews

3.9
135 reviews
5 stars
92
4 stars
5
3 stars
7
2 stars
1
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Maria received numerous commendations for her exceptional customer service, being described as helpful, patient, and knowledgeable.

Staffing Issues

Several reviews mentioned slow service due to insufficient staff, with customers expressing frustration over long wait times.

Mixed Experiences

While many praised the service, others reported negative experiences, including rude staff and unresolved package issues.

Accessibility

Customers noted difficulties with parking and limited hours, making it challenging for those who work during the day to access the service.
  • HH
    Hao Hsueh
    Feb 10, 2026
    5.0
    Ray is amazing, wonderful and very helpful. She is the best. She spent time solving my problems! Could not ask more!
  • LR
    Lazarus Rising
    Jan 24, 2026
    1.0
    I would strongly recommend you review the conduct of your shift supervisor Erik Rouse.
  • KR
    Karis Del Real
    Jan 17, 2026
    5.0
    I went to this DHL center all the way from Indiana because we needed to ship very important documents to another country and this center was the closest one to us, and I just want to say how glad we were that Maria was there; she was so helpful, so patient, explained everything so well and easily to us- we were a nervous wreck before this, but Maria's confidence and gentleness of explaining the process- made us feel relieved. Maria, thank you so much and I hope you get a really nice raise! Honestly, thank you so much, we truly appreciate you!
  • VD
    Vickie Dorgan
    Jan 15, 2026
    5.0
    Maria is wonderful. Helped me with a complicated package. Thank you!
  • NO
    noor omar
    Dec 16, 2025
    1.0
    Worst service, the lady did not try to help me at all, she just made me pay a lot of money without explanation she doubled the price on me. If you don’t want to work just stay at home don’t ruin people’s time and money! I wasn’t explained where can I track my package and why my package was delayed I end up paying extra when it was arrived to the destination! Mind you it was 2-3 lbs only!Your job is not just to put the items in the box and say goodbye! You need to explain the customer the next steps. This is so ridiculous!

Brand Certified Facts from DHL Express Service Point Chicago

DHL Express Service Point Chicago partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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