United States Postal Service

1.6
231 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 600 N Neil St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 N Neil St, Champaign, IL
61820, United States

Hours

Reviews

1.6
231 reviews
5 stars
26
4 stars
10
3 stars
4
2 stars
5
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly from employees like Sarah and Brian, leading to a negative customer experience.

Delivery Issues

Customers frequently reported misdelivered packages, lost mail, and poor handling of delivery requests, causing frustration and inconvenience.

Inaccessibility

Many customers noted that the staff often did not answer phone calls, making it difficult to resolve issues or get assistance.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service quality.
  • RR
    Racer
    2 days ago
    1.0
    Shame on everyone who works there, they have to be prosecuted.
  • LL
    Lea
    Dec 15, 2025
    1.0
    When you try to call they hang up!
  • IS
    Ishika Saraf
    Dec 13, 2025
    1.0
    The staff was really rude for no reason. This is no way to behave with customers.
  • JS
    James Schmitt
    Dec 9, 2025
    1.0
    I am an eBay seller and had 11 packages with preprinted labels. Nattassa was the only one working and would only scan in 3 packages and refused to scan in the other 8. I needed stamps and other items which she refused to sell me. Stay away from this postal worker if you can. She has a bad attitude!!!
  • JK
    Janjay Knowlden
    Dec 4, 2025
    1.0
    Employee Sarah is incredibly rude and dismissive and has been for years. Incredibly disappointing that there have been no other alternatives or no other hires in all this time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.