Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2001 N Mattis Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
151 reviews
5 stars
31
4 stars
3
3 stars0
2 stars
3
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of assistance.
Operational Issues
Customers frequently reported problems with misdelivered packages, long delays, and inconsistent hours of operation, leading to significant inconvenience.
Passport Services
The passport processing service was criticized for being unreliable, with many appointments canceled without notice and staff being unhelpful.
Staffing Problems
Many reviews noted that the location is often understaffed, resulting in long wait times and inadequate service during busy periods.
- RRRacer3 days ago1.0Shame on everyone who works there, MOST OF MY PACKAGES FROM HERE ARE MISSING, they have to be prosecuted.
- ASAmanda Slama6 days ago1.0This place sucks. I sent a package priority and it showed up to the recipient in pieces. Just go anywhere else. You’d be better off to drive to the recipient’s address yourself. lol.
- DKDeborah KeeneDec 27, 20251.0I've only been there a couple of times. It's practically a waste of time going. They have short clipped answers to questions. Behave like they could care less what you're asking or needing information about. They point you at things with no explanations. I don't know why it even exists.
- HLHai-Lin LiDec 10, 20251.0I went there yesterday at 3:30 p.m. I just needed to ask a question since the phone number doesn't work (it hung up when I was on hold to talk to someone). The only clerk at the counter locked the door and wrote a sign on the door saying "Out to lunch."
- S2soap packet 2Dec 5, 20251.0So bad. They deliver to the wrong address ALL THE TIME. It took me 5 requests (each a week apart) for them to pick up a package misdelivered to me. I get mail for people who haven't lived in my apartment for years.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 2001 N Mattis Ave?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and access other postal products and services.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can typically take your passport photo with a prior appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 2001 N Mattis Ave?
Monday to Friday, 7:30 AM to 6:30 PM; Saturday, 9:00 AM to 5:00 PM; closed on Sunday.
Can I get a PO Box at this USPS location?
Yes, you can apply for a PO Box online or in person. Prices vary by location and you can check availability and rates online before applying.
Is 24/7 access to PO Boxes available at this Post Office?
Most locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this local Post Office for specific lobby hours.
Are there other USPS Post Office locations near 2001 N Mattis Ave?
Yes, nearby USPS locations include another United States Postal Service office and the Champaign Post Office, which provide additional postal services in the area.
What nearby facilities can help residents and visitors when visiting the USPS at 2001 N Mattis Ave?
Nearby places like Champaign Home Buyers can assist with real estate needs, and the Champaign Fire Department ensures local safety, benefiting visitors to the area.
Are there entertainment options near the United States Postal Service at 2001 N Mattis Ave?
Yes, the Twin City Theatre Company nearby offers theatre performances and concerts, a great choice for visitors before or after their visit to the Post Office.
How can I contact the United States Postal Service at 2001 N Mattis Ave?
You can call the local phone number at +1 217-352-2167 or the main phone at +1 800-275-8777 for assistance.