United States Postal Service

3.2
134 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 302 E Green St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
302 E Green St, Champaign, IL
61820, United States

Hours

Reviews

3.2
134 reviews
5 stars
68
4 stars
6
3 stars
3
2 stars
4
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and poor service.

Inconsistent Hours

Customers frequently report that the post office is closed during posted hours, leading to frustration and inconvenience.

Racial Discrimination

Several reviews highlight experiences of perceived racial bias and discrimination from specific staff members, impacting customer satisfaction.

Lost Packages

There are multiple complaints regarding lost or delayed packages, contributing to a negative perception of reliability.

Overall Experience

While some customers have had positive experiences, many express dissatisfaction with the service quality and management at this location.
  • SH
    Salam Herbs
    Oct 14, 2025
    1.0
    This post office used to be decent, but now it's even worse than the Neil street location. This is not a reliable post office at all. The U.S. GOV has very low standards, no surprise there... If this were a private entity, it would not survive. They have no incentive to do better.
  • EP
    Erik Pavloski
    Jul 22, 2025
    5.0
    Friendly staff, no complaints
  • AS
    Ashley Smith
    Jul 9, 2025
    1.0
    African American lady with red dreads either needs training or another job that does not require her to be in contact with the public. She is unbelievably rude and has no customer service skills whatsoever! Not sure who to contact, but I would be highly surprised if USPS condones this type of behavior. Yelling at customers and refusing to assist with a minor task is insane. Will not be returning to this branch!!
  • TT
    Theodore Szpakowski (Theo)
    Jun 30, 2025
    1.0
    This is the second time I’ve visited and they’ve been randomly closed. Absurd. A federal office should do better.
  • LX
    Likun Xie
    Jun 6, 2025
    4.0
    The staff here is always very friendly and helpful. However, it seems that they sometimes close early on Fridays, even though their posted hours say they're open until 6pm. I've come by a few Friday afternoons and found them closed without any notice, which can be a bit inconvenient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.