United States Postal Service

3.2
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 302 E Green St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
302 E Green St, Champaign, IL
61820, United States

Hours

Reviews

3.2
136 reviews
5 stars
69
4 stars
6
3 stars
3
2 stars
4
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are reported to be rude and unprofessional.

Inconsistent Hours

Customers frequently report that the post office is closed during posted hours, leading to frustration and inconvenience.

Racial Discrimination

Several reviews highlight instances of perceived racial bias and discrimination from specific staff members, negatively impacting customer experiences.

Efficiency

Some customers commend the efficiency of service, noting quick processing times, while others express dissatisfaction with delays and lost packages.
  • ZZ
    Zachary
    Jan 5, 2026
    1.0
    Get rid of the robot give us direct access to call directly
  • RR
    Riaotch
    Nov 26, 2025
    5.0
    Positive Attitudes. Very Helpful every time I go here.
  • SH
    Salam Herbs
    Oct 14, 2025
    1.0
    This post office used to be decent, but now it's even worse than the Neil street location. This is not a reliable post office at all. The U.S. GOV has very low standards, no surprise there... If this were a private entity, it would not survive. They have no incentive to do better.
  • EP
    Erik Pavloski
    Jul 22, 2025
    5.0
    Friendly staff, no complaints
  • LX
    Likun Xie
    Jun 6, 2025
    4.0
    The staff here is always very friendly and helpful. However, it seems that they sometimes close early on Fridays, even though their posted hours say they're open until 6pm. I've come by a few Friday afternoons and found them closed without any notice, which can be a bit inconvenient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.