The UPS Store

4.4
376 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4323 in Champaign offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Mattis & Kirby In The Old Farms Shops.

Details

  • DeliveryNot available

Location

The UPS Store
1717 W Kirby Ave, Champaign, IL
61821, United States

Hours

Reviews

4.4
376 reviews
5 stars
306
4 stars
9
3 stars
5
2 stars
3
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jordan received numerous accolades for his exceptional customer service, being described as helpful, friendly, and professional.

Accessibility Issues

There were concerns raised about the lack of wheelchair ramps and accessibility features at the location.

Mixed Experiences

While many customers praised the service, there were also complaints about package handling and delivery issues.

Staff Helpfulness

Overall, the staff was frequently noted as being patient and willing to assist customers with their needs.
  • OA
    Oren Amit
    Dec 30, 2025
    5.0
    Quick and efficient service.
  • RM
    Rebecca Moore
    Dec 22, 2025
    5.0
    I had a wonderful experience at this UPS! I don’t make returns too often, so I wasn’t sure what I needed. Anthony and Adan were so helpful. They helped me get my label printed and the packaging I needed to ship! Thanks so much.
  • AC
    Alicia Collier
    Dec 5, 2025
    1.0
    Worst location to visit barely deserve 1 star
  • LL
    Lauren
    Nov 29, 2025
    1.0
    I had ordered something to be shipped to my job knowing I would be working that day. It was supposed to be delivered Friday. It was late and they finally had it out " out for delivery" on Saturday the 29th. I saw who came in and out of the store as well as who was in the Park lots. They sent my package back to sender saying I wasn't there for it to be dropped off. I saw atleast 2 different tricks dropping off packages by apartments near by the business. They never once stepped foot in the store. It is now being sent back to sender and nothing I can do it about based on what costumer service told me.
  • BF
    Beth Fronczak
    Oct 15, 2025
    5.0
    This store is outstanding. I ended up on a wild goose chase all over town trying to send out a FedEx package for a friend and after visiting several places all over town, Aiden made sure i had all the info I needed to get this task out of my hair even though it wasn’t their brand. This is the level of customer service that will ensure I will use UPS and definitely this location for all my future needs. Keep this up UPS!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Champaign offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.