United States Postal Service

3.7
15 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 101 E Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 E Grand Ave, Carterville, IL
62918, United States

Hours

Reviews

3.7
15 reviews
5 stars
9
4 stars
1
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2 stars
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  • MA
    Michael An
    Jul 28, 2025
    5.0
    Quick, great customer service
  • AE
    Amy E.
    May 1, 2025
    5.0
    Very helpful! Thank you
  • JO
    Jesse Oliver
    Jun 29, 2024
    2.0
    I have yet to be inside this post office so I have no idea how they work, but the phone talks I’ve had with Rob (I believe that’s who I spoke with) seems extremely friendly and helpful. However, the drivers out here are LAZY. I’ve had nothing but issues since I moved here a year and a half ago. They don’t pick up outgoing mail, they slam the mailbox shut when they do check. Several packages that I’ve been due to receive never get here the day they’re supposed to. Even if their website says out for delivery all day, they won’t show up until the next day. They’ve even lost a piece of my mail. It contained my daughters insurance card. Which is kind of important. And it was just lost. No where to be found. Not to mention the fact that we don’t receive our water bill until the day before it’s due. The laziness is unreal.
  • JJ
    Jenny Jones
    Dec 18, 2023
    5.0
    Always fast and friendly

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.