United States Postal Service

1.7
639 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 550 Fullerton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
550 Fullerton Ave, Carol Stream, IL
60188, United States

Hours

Reviews

1.7
639 reviews
5 stars
91
4 stars
10
3 stars
8
2 stars
23
1 star
507

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and empathy.

Delivery Issues

A significant number of customers reported severe delays in package delivery, with packages often sitting at the facility for days or being sent to incorrect locations.

Communication Problems

Customers frequently mentioned difficulties in reaching staff by phone, with many calls going unanswered and automated systems failing to provide assistance.

Overall Satisfaction

The majority of reviews reflected a strong dissatisfaction with the service, with many customers expressing a desire to avoid this location in the future.

Incompetence

Many reviews pointed to a general lack of urgency and competence among the staff, leading to lost or mishandled packages.
  • MA
    Maine Avila
    Nov 15, 2025
    1.0
    Now I understand why this place was rated low. This place is awful! We will never return to this location for any kind of service.
  • JJ
    Joseph Jennings
    Nov 7, 2025
    1.0
    Package delayed for no good reason. USPS is very meh.
  • LL
    Leif
    Nov 5, 2025
    1.0
    My package has been sitting at this facility for 3 full days with no updates. What is going on there.
  • SS
    Subash Sunku
    Oct 23, 2025
    1.0
    Worst worst worst worst worst worst worst worst worst worst worst distribution center ever. You guys should be ashamed of yourself for making people suffer with your incompetence.
  • SY
    Solomon Yim
    Oct 15, 2025
    1.0
    I get email update for the mails should be delivering the same day. But when I get to my mail box it's not there. I live in a townhouse they are putting in a different mail box. I have left my address number and last name. This is not just one time. This happen numerous times.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.