United States Postal Service

2.6
85 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1301 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1301 E Main St, Carbondale, IL
62901, United States

Hours

Reviews

2.6
85 reviews
5 stars
25
4 stars
6
3 stars
4
2 stars
7
1 star
43
  • OP
    Olivia Posey
    Nov 4, 2025
    1.0
    This post office has given our mail to neighbors, our neighbors mail to us, lost packages, withheld packages, and marked packages as delivered hours or days before the item shows up. Sorely disappointed, especially when I rarely order online. When I do it's lost or very late, and you can't even talk to a real person by calling!
  • GW
    Gayle Winter
    Oct 31, 2025
    1.0
    I got a notification that there were unable to deliver my package when i was literally waiting at my door… it was a very important package and now i have to wait forever to get it again… i was waiting for this package, my ring doorbell didn’t even pick them up trying to come to my door… this place is terrible and lazy.
  • JW
    john wilson
    Oct 7, 2025
    1.0
    It seems like the the carbondale location is where mail goes to die. There's been several times while tracking a package it hits this location and stays there for several days that is if it ever does leave and you have to file a claim to get them to actually look for it.
  • SJ
    SoaR Jae
    Sep 15, 2025
    1.0
    I just recently moved here and don’t have a Illinois state id the new worker that just hired refused to give me my mail even after proof of identification and proof of residency because he needed a physical card to hold when I go there every other week to pick up a package and not once was I ever told I needed a physical card respectfully I’m switching postal services.
  • KC
    Kyle Crothers
    Jul 11, 2025
    1.0
    The United States postal service has gone completely downhill. They either don't pay their people enough to keep enough staff or their workers have become so disgruntled. I have been trying to get in touch with an actual agent and all I keep doing is getting an automated run around. Do better post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.