The UPS Store

2.6
148 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7052 in Burbank offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
7937 S Harlem Ave, Burbank, IL
60459, United States

Hours

Reviews

2.6
148 reviews
5 stars
56
4 stars
1
3 stars
4
2 stars
5
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise friendly staff like Carlos and Naomi, many others report rude and unhelpful service from the owner and other employees.

Operational Issues

Customers frequently mention problems with store hours, including being closed before posted times and long wait times due to understaffing.

Pricing Concerns

Several reviews highlight dissatisfaction with high charges for services like printing and notarization, leading to perceptions of unfair pricing.

Inconsistency

There are reports of inconsistent service quality, with some customers having positive experiences while others face significant issues, particularly with the owner.

Lost Packages

Multiple customers have reported lost packages and poor handling of claims, contributing to a lack of trust in the store's reliability.
  • GT
    Gerardo Toranzo
    2 days ago
    1.0
    Pathetic! 10-15 and no assistance, then the store fills with customers! Where’s the manager? PATHETIC!!!!!!!
  • FO
    Fida Olayan
    Oct 25, 2025
    5.0
    Very sweet girl Their she helps me so much. She’s very nice every time I’m there. She spends time with the customers and helps them out the middle eastern girl so sweet.
  • JM
    Joletta Moreland
    Oct 17, 2025
    1.0
    This is the worse UPS I have ever gone to!! The little girl working behind the counter told me I could not use the same plastic bag my items were shipped in and when I asked her why not, she stated, because those are the rules. I told her she had a nasty attitude and it will not get her far in life. I will NEVER go back to this location and I have told others not to go here! Very rude and disrespectful! Customer Service keeps the doors open!
  • BC
    Bern Caputo
    Oct 7, 2025
    5.0
    I never had a problem.
  • NR
    Nestor Rico
    Oct 5, 2025
    1.0
    Lost my letter to the fbi and manager can't even call me back. Never again.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #7052 in Burbank offer?

The UPS Store #7052 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

What are the business hours for The UPS Store #7052 in Burbank?

The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.