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Visit your local Post Office™ at 255 N Buffalo Grove Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
255 N Buffalo Grove Rd, Buffalo Grove, IL
60089, United States
Hours
Reviews
2.3
189 reviews
5 stars
46
4 stars
15
3 stars
7
2 stars
10
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and care.
Staff Attitude
Numerous reviews highlighted a negative attitude among employees, with complaints about staff being slow, dismissive, and unfriendly.
Service Efficiency
Customers frequently mentioned long wait times and inefficiencies in service, particularly regarding passport applications and package handling.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service quality.
Facility Condition
The post office was described as poorly maintained, with complaints about cleanliness and operational issues with self-service machines.
- VDVladimir DisevichOct 24, 20251.0The Indian employee does not want to do his job. He is lazy, irresponsible, disrespectful and has a bad attitude towards customers. I wanted to change the address, they did not help me here. I changed it myself on the website.
- KSKamran SaeedOct 24, 20255.0I would like to share my personal experience. I had purchased a very rare item on eBay that I had waited several years to show up for sale, and one that I would have to wait several more years in case I missed it. It was shipped via USPS and, as luck would have it, was lost in transit. I was, needless to say, distraught. I went over to the post office, and was finally put in touch with the supervisor, Mr. Mark Pantaleone. After learning of my situation and observing my distress, he promised to do his best to located the lost item for me. He took my phone number, and kept me informed of his progress, and even worked on a Sunday to go through all the mail packages accumulated at the Buffalo Grove post office. The missing package was finally found and successfully delivered, and even the mail carrier who delivered it knew that I had a piece of missing mail, and inquired if this was indeed that missing package! I am blown away be the level of customer service and personal care that the staff at the Buffalo Grove post office, especially Mark Pantaleone and Mr. Noor showed me. I would like to thank the staff at the post office, as well as the United States Postal Service for fostering this culture of care and commitement!
- OMOleg MelentevOct 13, 20255.0The nicest employees work here.
- PWPhillip WatersAug 19, 20255.0I was at the Buffalo Grove post office this morning to do various Postal Service activities. I was helped by a woman by the name of Shanice. Shanice was wonderful. Very helpful. Explained in detail the steps in the process for the changes I made. Very articulate and professional. I highly recommend Shanice for anyone who needs assistance with postal services. Thank you Shanice!
- MJMartin JAug 6, 20251.0Zero stars is a more accurate, yet presently unavailable, option here. It's hard, impossible, actually, to imagine a more incompetent conglomeration than FedEx and the USPS when assessment of service efficacy is the topic and the net sum of both of these hapless organizations rarely fail to underwhelm. Either one of these utterly useless entities, on its own, can almost guarantee a horrifically sideways transaction, but the sum total of both parts involved virtually ensures, if not a tragic outcome, than at least one sure to have gone sideways. Having dropped an express FedEx envelope at the Buffalo Grove Post office for shipment on July 15, 2025, more than two weeks later FedEx has no record of package/envelope receipt, and because the parcel contained time sensitive media, shipped to Los Angeles and requiring arrival by July 28, 2025 as a pre-condiition to an ensuing and promised refund, I am out over $350.00 due, again, to abject incompetence. Having thrice called both FedEx and the Buffalo Grove post office, each of the six encounters with the ensuing miscreants resulted in no solution whatsoever. Thankfully J.P. Morgan Chase's team of adroit customer service employees and its commitment to quality saved the day and refunded my expended, vaporized, funds in short order and with one phone call and a follow up response to an essentially boilerplate email. One wonders, however, why it should come to this, save the complete and utter incompetence and careless attitude on full display, daily, by the aforementioned, equally haplass, organizations named above. Is it any wonder that Amazon is destroying bricks and mortar entities engaging in e-commerce that entrust their products, and propensity for repeat customer patronage, to the likes of these utterly incompetent trainwrecks? Jeff Bezos deserves every red penny he acquires if the adjunct/dependent variable allows me to never again have to patronize, more less think about, either FedEx and/or the USPS any time soon, if ever again.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 255 N Buffalo Grove Rd?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the USPS online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
The Post Office is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 8:30 AM to 3:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can reserve a PO Box online and complete the setup in person at the Post Office. Two valid forms of ID are required if applying in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this Post Office for exact details.
Where can I find nearby food options after visiting the Post Office?
Nearby you can visit Lou Malnati's Pizzeria or Giordano's Pizza for pizza, and Deerfields Bakery for bakery items and coffee.
Are there any nearby medical services in the area?
Yes, there are several OB/GYN specialists nearby, including Dr. Brian Locker, Dr. Matthew Nash, and Midwest Center for Women's HealthCare.
What nearby services could be useful for business professionals visiting the Post Office?
BrightFly Consulting, a marketing and advertising agency, and StickyPaper Company, offering printing services, are located nearby and may assist with business needs.
How can I find more information or schedule passport services at this Post Office?
You can schedule appointments and get information online at the USPS passport services website or use the USPS mobile app available for Android and iOS.