Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 255 N Buffalo Grove Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
255 N Buffalo Grove Rd, Buffalo Grove, IL
60089, United States
Hours
Reviews
2.3
192 reviews
5 stars
46
4 stars
15
3 stars
7
2 stars
10
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of disrespectful behavior and poor communication.
Efficiency
Numerous reviews highlighted long wait times and slow service, with complaints about understaffing and inefficient processes.
Passport Services
The passport application process received significant criticism for being poorly managed, with reports of delays and unhelpful staff.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, these positive experiences were overshadowed by widespread negative feedback.
- LLLisa1 day ago1.0The drop off for the parcels is broken I almost cut my hand and my packages are just stuck because there is no handle and now I have to worry that my packages are going to get stolen!!
- AKAngie KimDec 2, 20251.0We had a terrible experience at this post office. Yesterday we waited in line for 40 minutes with two small kids, only to be told to wait another 20 minutes for the supervisor. After that, we were told we needed an appointment and should come back. No one mentioned any additional requirements. Today my husband and I returned for our appointment, and were suddenly told they couldn’t accept us because we didn’t bring the kids — something no one informed us about yesterday. We had already taken time off work both days for this appointment. The staff were extremely rude. One employee rolled her eyes at us multiple times, and the supervisor was very disrespectful and unprofessional. This location clearly lacks communication, professionalism, and basic customer service.
- VDVladimir DisevichOct 24, 20251.0The Indian employee does not want to do his job. He is lazy, irresponsible, disrespectful and has a bad attitude towards customers. I wanted to change the address, they did not help me here. I changed it myself on the website.
- KSKamran SaeedOct 24, 20255.0I would like to share my personal experience. I had purchased a very rare item on eBay that I had waited several years to show up for sale, and one that I would have to wait several more years in case I missed it. It was shipped via USPS and, as luck would have it, was lost in transit. I was, needless to say, distraught. I went over to the post office, and was finally put in touch with the supervisor, Mr. Mark Pantaleone. After learning of my situation and observing my distress, he promised to do his best to located the lost item for me. He took my phone number, and kept me informed of his progress, and even worked on a Sunday to go through all the mail packages accumulated at the Buffalo Grove post office. The missing package was finally found and successfully delivered, and even the mail carrier who delivered it knew that I had a piece of missing mail, and inquired if this was indeed that missing package! I am blown away be the level of customer service and personal care that the staff at the Buffalo Grove post office, especially Mark Pantaleone and Mr. Noor showed me. I would like to thank the staff at the post office, as well as the United States Postal Service for fostering this culture of care and commitement!
- OMOleg MelentevOct 13, 20255.0The nicest employees work here.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 255 N Buffalo Grove Rd?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the USPS online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
The Post Office is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 8:30 AM to 3:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can reserve a PO Box online and complete the setup in person at the Post Office. Two valid forms of ID are required if applying in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this Post Office for exact details.
Where can I find nearby food options after visiting the Post Office?
Nearby you can visit Lou Malnati's Pizzeria or Giordano's Pizza for pizza, and Deerfields Bakery for bakery items and coffee.
Are there any nearby medical services in the area?
Yes, there are several OB/GYN specialists nearby, including Dr. Brian Locker, Dr. Matthew Nash, and Midwest Center for Women's HealthCare.
What nearby services could be useful for business professionals visiting the Post Office?
BrightFly Consulting, a marketing and advertising agency, and StickyPaper Company, offering printing services, are located nearby and may assist with business needs.
How can I find more information or schedule passport services at this Post Office?
You can schedule appointments and get information online at the USPS passport services website or use the USPS mobile app available for Android and iOS.