United States Postal Service

2.5
186 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 105 Canterbury Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 Canterbury Ln, Bolingbrook, IL
60440, United States

Hours

Reviews

2.5
186 reviews
5 stars
56
4 stars
10
3 stars
3
2 stars
10
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, leading to dissatisfaction.

Staff Performance

While some employees like Darwin received praise for their helpfulness and professionalism, many others were criticized for being lazy and dismissive.

Cleanliness and Maintenance

Customers expressed concerns about the cleanliness of the exterior and overall maintenance of the post office, including dirty windows and unkempt surroundings.

Service Efficiency

Long wait times and understaffing were frequently mentioned, with customers noting slow service and inadequate staffing during busy periods.

Mail Handling Issues

Numerous complaints were made regarding lost or mishandled mail, with customers expressing frustration over the reliability of mail delivery.
  • HM
    Heather M.
    Dec 22, 2025
    5.0
    Darwin is such a BLESSING to this Post Office !!! 🤩🤩🤩 All my life I would get Major Anxiety going into Post Offices. Now it's not nearly as difficult, and that is a direct result of how I was treated by Postal Employee Darwin. Every time I went there, here is what happened: •Darwin answered all my questions and never made me feel stupid. •Darwin treated me with Kindness, Courtesy, Patience, and Respect. He had a Friendly, yet, Professional manner. He always offered a genuine smile even amidst stressful surroundings. •Darwin made Honest recommendations based on my actual postal needs. I can only imagine the countless other persons for whom Darwin has made a difference in their days too !!! ✨✨💖💖💖✨✨ Allan and the Ladies working behind the counter were also Polite and Helpful. May God continue to Bless Darwin and the Employees of the Bolingbrook Post Office. ✨✨🙏🙏🙏✨✨
  • G2
    Globetrotter 2022
    Dec 21, 2025
    5.0
    My beef is with the MANAGER at this location, the outside in the front entrance looks ABSOLUTELY TERRIBLE, VERY DIRTY WINDOWS with Spider webs, and on the lighting as well. The old salt for the ICE/SNOW should be swept up and not tracked inside DUHHH, and the garbage cans emptied. This is a UNITED STATES POST OFFICE . PLEASE CLEAN UP MY POST OFFICE OUTSIDE, AND HIRE A WINDOW WASHER, the outside has been this way for a while now and I’m sick of it. Make me feel happy about paying the PRICE INCREASES.
  • KB
    K B
    Dec 16, 2025
    1.0
    Terrible customer service and the people there always have a bad attitude towards customer. Needs to improve service and also the mail service at this location is terrible, lazy workers that can care less about mail or packages.
  • RK
    Reshma khan
    Dec 14, 2025
    1.0
    I went to mail parcel today each time I go there the service is horrible the workers are unprofessional, lazy and rude to speak to them they act like they own that place. They appearance is gross. I will never go there again I will go somewhere else.
  • DW
    Doris Wallace
    Dec 9, 2025
    2.0
    Robot call no help at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.