United States Postal Service

2.4
181 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 105 Canterbury Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 Canterbury Ln, Bolingbrook, IL
60440, United States

Hours

Reviews

2.4
181 reviews
5 stars
54
4 stars
10
3 stars
3
2 stars
9
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several specific complaints about attitudes and lack of assistance.

Staff Competence

There are mixed reviews regarding staff competence; while some employees are praised for their helpfulness, others are criticized for being unhelpful and making mistakes.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Package Handling

Numerous complaints were made about lost or mishandled packages, with customers expressing concerns about the reliability of mail delivery.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service.
  • MS
    Mary S
    5 days ago
    3.0
    Highly unprofessional and terrible service BUT good establishment
  • WW
    Wardah
    6 days ago
    1.0
    I wish I could rate this place 0. Rude customer service. The lady at the desk was so nice and bubbly to the customers before me and when it was my turn she was rude and dry for no reason. It was my first time here and it will be my last. Unprofessional and rude!!
  • DC
    Daisy Cabana
    Nov 8, 2025
    1.0
    Extremely rude staff, not sure I will understand being so horrible to everyone! The least you can do is talk politely. USPS always proving why they’re so useless. Can’t even offer tape for the packages, are you serious? 3.99 to give me a 1 inch of tape. What a joke!
  • RS
    Renee Staggs
    Oct 29, 2025
    1.0
    They close boxes without warning and are very unprofessional when you ask why there is no notice of the closure. My company pays for this box once a year and it takes to get a while to get a check. And they want to raise postage rates?This location needs to do better.
  • JM
    Jazamine Mcclure
    Sep 23, 2025
    1.0
    This place is very unprofessional the tall man with the glasses always has an attitude or is quick to dismiss you and run in the back and never come out. They so busy in the back congregating they cant come out and. Help customers very poor customer service shame on the manager he also was in the back being loud discussing another customers issues instead of helping out customers as well please get better management and new people who are happy to work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.