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Brand Certified

United States Postal Service

2.3
(172 reviews)

Business Details

6625 Cermak Rd, Berwyn, IL
60402, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6625 Cermak Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6625 Cermak Rd, Berwyn, IL
60402, United States

Hours

Reviews

2.3
172 reviews
5 stars
51
4 stars
4
3 stars
2
2 stars
5
1 star
110

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff vary widely, with some praising their friendliness and helpfulness, while others report rudeness and unprofessional behavior.

Service Efficiency

Many customers express frustration with long wait times and inefficient service, particularly during busy hours.

Package Handling

Numerous complaints about lost or mishandled packages, with customers reporting issues with delivery and tracking.

Passport Services

Passport services receive mixed reviews, with some customers praising the efficiency and helpfulness of staff, while others report poor experiences and long wait times.
  • CS
    Conor Stechschulte
    Feb 1, 2026
    5.0
    I use this Post Office weekly and it is always an efficient and pleasant experience. Friendly and patient staff, beautiful WPA mural on the wall --- excellent stuff.
  • JJ
    Janett
    Jan 28, 2026
    5.0
    Around the area this is one of the best post offices I’ve been to. Currently there is a man who works the front counter. He is always of great help. Generally I have a better experience with any inquiry I may have here than the post office close to my house.
  • KN
    Kristen Nomura
    Jan 17, 2026
    5.0
    Despite the abysmal overall ratings, I have only had positive experiences at this post office. The people are friendly and it isn't typically crowded on Saturdays when I go. Recommend (with appointment) for passport applications and renewals.
  • SS
    Stephanie
    Dec 23, 2025
    1.0
    I waited over 3 weeks for a christmas card with pictures inside when I finally received the card it arrived in a plastic bag basic saying sorry my mail had been damaged. NO, my mail was opened. Someone thought there were gift cards and found out there wasn't and returned it back on its way. I'm just happy I received my card and school pictures. This is the 2nd year this has happened and only at Christmas time.
  • GG
    Griselle Gomez
    Dec 23, 2025
    5.0
    Best staff always so helpful and kind!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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