United States Postal Service

2.2
168 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6625 Cermak Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6625 Cermak Rd, Berwyn, IL
60402, United States

Hours

Reviews

2.2
168 reviews
5 stars
47
4 stars
4
3 stars
2
2 stars
5
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Delivery Issues

Numerous reviews highlight problems with mail and package delivery, including lost items and delays, contributing to a negative perception of reliability.

Staff Competence

Several customers expressed concerns about the staff's ability to perform basic tasks, such as scanning packages and handling passport services, resulting in a lack of confidence in their capabilities.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific staff members, noting helpfulness and efficiency in service.
  • SS
    Stephanie
    Dec 23, 2025
    1.0
    I waited over 3 weeks for a christmas card with pictures inside when I finally received the card it arrived in a plastic bag basic saying sorry my mail had been damaged. NO, my mail was opened. Someone thought there were gift cards and found out there wasn't and returned it back on its way. I'm just happy I received my card and school pictures. This is the 2nd year this has happened and only at Christmas time.
  • GG
    Griselle Gomez
    Dec 23, 2025
    5.0
    Best staff always so helpful and kind!
  • NR
    Natasha Reyes
    Dec 23, 2025
    5.0
    Best staff always helpful and kind!
  • NX
    Nhjk xc
    Oct 27, 2025
    1.0
    The staff are incompetent. They can't even scan a package correctly. How can you not do your job properly. It's just scanning a package. How hard is that... Also a lot of packages get lost. DO BETTER!
  • PD
    Pia Dlr
    Sep 12, 2025
    1.0
    The lady working the passport services is unprofessional ! I made an appointment at 12:45 . I arrived early at 1210 and she reminded me my appointment is at 12:45 . I arrived at 12:30 , but she was on BREAK. Another employee asked me if I had an appointment I said yes 12:45 so I waited until her break was over . At 1 when she arrived to her post she asked if I had an appointment I said yes 12:45 she ignored me and asked anyone have a 01:00 appointment and she took them skipping me . When it was finally my turn I asked her why did she skip me knowing my appointment was at 12:45 and had already seen me and said I go to break at 1230 everyday do u want to continue arguing so I don’t have to help you ! SUPER UNPROFESSIONAL SHE SPEAKS TO PEOPLE IN A CONDESCENDING WAY ! there should be a note saying her break is at 1230 as well !!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.