United States Postal Service

2.2
164 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6625 Cermak Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6625 Cermak Rd, Berwyn, IL
60402, United States

Hours

Reviews

2.2
164 reviews
5 stars
45
4 stars
4
3 stars
2
2 stars
5
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Package Delivery

Numerous complaints about lost packages and delayed deliveries, with some customers expressing frustration over the lack of accountability.

Staff Competence

Several reviews highlighted issues with staff incompetence, particularly in handling packages and customer inquiries.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and efficiency, especially in passport services.

Long Wait Times

Customers frequently mentioned long wait times both in line and for phone responses, indicating a need for better staffing and management.
  • NX
    Nhjk xc
    Oct 27, 2025
    1.0
    The staff are incompetent. They can't even scan a package correctly. How can you not do your job properly. It's just scanning a package. How hard is that... Also a lot of packages get lost. DO BETTER!
  • PD
    Pia Dlr
    Sep 12, 2025
    1.0
    The lady working the passport services is unprofessional ! I made an appointment at 12:45 . I arrived early at 1210 and she reminded me my appointment is at 12:45 . I arrived at 12:30 , but she was on BREAK. Another employee asked me if I had an appointment I said yes 12:45 so I waited until her break was over . At 1 when she arrived to her post she asked if I had an appointment I said yes 12:45 she ignored me and asked anyone have a 01:00 appointment and she took them skipping me . When it was finally my turn I asked her why did she skip me knowing my appointment was at 12:45 and had already seen me and said I go to break at 1230 everyday do u want to continue arguing so I don’t have to help you ! SUPER UNPROFESSIONAL SHE SPEAKS TO PEOPLE IN A CONDESCENDING WAY ! there should be a note saying her break is at 1230 as well !!!
  • JH
    Javier Hurtado
    Sep 11, 2025
    5.0
    Vicky, is an amazing worker. She and her coworker helped me with the certified mailing I need to get done. Thank you so much :)
  • AA
    Al
    Aug 28, 2025
    1.0
    Why are all the workers here so moody and crabby? You have a government job sitting down collecting benefits and good retirement. Lose the attitude all the time
  • JC
    Jason C
    Aug 21, 2025
    1.0
    Usps recieved my delivery from indianapolis over 3 weeks ago, still haven't delivered. Instead, usps keeps moving it back and forth between three usps locations. Amazingly incompetent.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.