United States Postal Service

1.9
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 303 E Green St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
303 E Green St, Bensenville, IL
60106, United States

Hours

Reviews

1.9
157 reviews
5 stars
30
4 stars
3
3 stars
5
2 stars
6
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for being rude and unhelpful.

Delivery Issues

Numerous complaints about packages being delayed, lost, or not delivered at all, with many customers expressing frustration over the lack of updates and communication.

Staffing Problems

Many reviews mention that the post office is short-staffed, leading to slow service and inefficiencies.

Positive Experiences

Despite the negative feedback, some customers report positive experiences, highlighting friendly staff and efficient service.
  • AM
    Angel Mikulski
    Nov 22, 2025
    1.0
    It’s holiday season, though I understand your workers are probably on overtime, I really don’t appreciate my packages being THROWN ONTO MY PORCH. I’ve filed a complaint through phone call and through the website. This is BS.
  • AI
    Advance Transport Inc.
    Oct 29, 2025
    1.0
    We paid 30 bucks for overnight letter to IA. Receiver never got it & no 1 knows where the letter with 5000 dollars in it gone.
  • SJ
    suny jose
    Jul 28, 2025
    5.0
    Bensenville usps really doing their job, never missed any mails, always helping when needed, deliver informed mail on same day amazing service as well.
  • TV
    Tommy V
    Jul 30, 2021
    1.0
    Super LAZY and IGNORANT people work at this facility.
  • AB
    Arlee Barr
    Apr 29, 2020
    1.0
    My package has been sitting in this post office for TWENTY TWO DAYS, supposedly on its way to me in Canada. Since this is supplies for my business, it is affecting my livlihood. At this time of lockdowns, closures etc, definitely not good service. I'd give NO stars if i could, given the fact that no one seems to care, and no answers have been forthcoming.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.