Brand Certified
United States Postal Service
2.1(139 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5731 Mount Pleasant Ln, Belleville, IL
62223, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5731 Mount Pleasant Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
5731 Mount Pleasant Ln, Belleville, IL
62223, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
139 reviews
5 stars
29
4 stars
4
3 stars
7
2 stars
4
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported unprofessional and rude behavior from staff, with inconsistent service experiences.
Delivery Issues
Frequent complaints about mail and package delivery delays, misdeliveries, and damaged items.
Staffing Problems
Customers noted understaffing leading to long wait times and inadequate service.
Racial Discrimination
Some reviews mentioned perceived racial bias in customer treatment.
Management Concerns
Criticism of management practices and overall operational inefficiencies.
- BKBogdan KharitonovFeb 17, 20261.0Only 1 clerk when there’s around 10-15 people waiting in the lobby.
- ANAndrea NorwichFeb 17, 20261.0This place is absolutely ridiculous! Only two people working, one on passports for a full family, the other hiding in the back for 15 minutes where they left a line of EIGHT people (ang growing) just standing there helpless. It would be something if this were the first time, but it's like this each time I attempt to mail something through this location. I'll drive to a different location and still be waited on faster than this location I warned three other people about the wait time, as they were entering the post office.... So annoying
- SHShannon HaydenFeb 10, 20261.0I have video of your mail person not delivering mail instead they just drove by and never got out of their mail truck. I know our regular mail man would not do it. Can't get away with it when I have proof on my phone
- BPBryant PowellJan 13, 20261.0This place is horrible I think the lady at the counter was racist. She treated the two customers in front of me with the same skin color as her politely but as soon as I walk to the counter her whole attitude shifted. I definitely don't recommend this place and will not be going back... Do better USPS!!!
- KYKi YimJan 8, 20263.0Went there pick up the package, talked to one of the gentleman came out from back office to help front desk who didn’t look at you the whole time when I asked him a quick question…….not friendly customer service experience and Fairview heights and O’Fallon location is much better
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5731 Mount Pleasant Ln offer?
This location offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I submit my first-time U.S. passport application at this Post Office?
Yes, thousands of Post Offices, including this one, accept first-time passport applications and most can take your passport photo.
Do I need an appointment for passport services at this USPS location?
Most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday through Friday, it is open from 8:30 AM to 6:30 PM, and on Saturdays from 8:30 AM to 3:00 PM. It is closed on Sundays.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available to PO Boxes after lobby hours here?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this specific Post Office for details.
How can I easily reach the United States Postal Service at Mount Pleasant Ln using public transit?
You can take the MetroLink to the Memorial Hospital Station, a nearby light rail station, and then walk or taxi to the Post Office.
Are there any nearby medical facilities or hospitals close to this Post Office?
Yes, Bellevlle Memorial Hospital and Memorial Hospital Sleep Lab are nearby, which might be convenient for visitors attending appointments before stopping at the Post Office.
What businesses and services are located near this USPS branch that customers might want to visit?
Nearby you can find professional services like Cop2Corporate, retail stores such as Bratz Boutique LLC, and car dealerships like Bruno Sells Cars, providing options before or after your postal errands.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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