Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5731 Mount Pleasant Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5731 Mount Pleasant Ln, Belleville, IL
62223, United States
Hours
Reviews
2.1
134 reviews
5 stars
29
4 stars
4
3 stars
6
2 stars
4
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and unprofessional behavior.
Delivery Issues
There are numerous complaints about inconsistent mail delivery, including lost packages and mail being delivered to the wrong addresses.
Staffing Problems
Many reviews mention understaffing and long wait times, with only one or two clerks available to assist customers.
Customer Care
Customers expressed frustration over lack of communication and follow-up regarding their inquiries and complaints.
Facility Conditions
Some reviews noted uncomfortable conditions, such as lack of air conditioning and poor maintenance of the facility.
- MMMrTwoofa2210Oct 24, 20255.0Excellent service and Amanda was a true professional. She made my transaction easy as pie. Thanks
- AAAnneOct 17, 20251.0This is the second time that a package clearly marked “Do Not Bend” has arrived bent and damaged. It happened again today on North 17th Street. The item inside was a picture, and now it’s ruined — despite the clear labeling on the envelope. What’s more frustrating is that both of us were home at the time, and the doorbell was not rung. This raises concerns about whether deliveries are being handled with proper care and attention. I’ve noticed that delivery staff are often on their phones, and it seems that may be impacting the quality of service. Please take this complaint seriously. If this continues, I will escalate the issue by contacting the local post office manager directly. Damaged items cost money, and I expect better care to be taken moving forward.
- B8BB -8Aug 6, 20251.0A complete joke of a post office. Mail delivery is inconsistent. Mail carriers are busy talking on their phones while delivering mail. Delivering mail to the incorrect addresses. In addition to allowing the mail box door of the mailboxes to fall open, and than slammed shut. I have never head such noisy mail carriers. This part of town is the pits, and so is the post office. It's about time to hire degreed professionals for this job. Someone who takes pride in their USPS role. Not someone that just needs a job. Then quits after a week or a month because they discovered that they do not just ride around delivering mail. I have sent video and a statement to the State Attorney General for review.
- MWMarketta WayneJul 9, 20251.0Every single time I mail something from ATL to this area, it never arrives. NEVER! Things have been stolen or never delivered... The one time a package arrived, it was so beat up and ruined it may as well not have arrived. I don't know if people are stealing mail or never delivering it or it's going in the garbage, but this is ridiculous. Folks wonder why Amazon is thriving. They are reliable. Get it together!
- BJBrett JacksonJun 28, 20251.0The most unprofessional post office ever. The employees are lazy and I don't even know what they get paid for because they never do their jobs
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5731 Mount Pleasant Ln offer?
This location offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I submit my first-time U.S. passport application at this Post Office?
Yes, thousands of Post Offices, including this one, accept first-time passport applications and most can take your passport photo.
Do I need an appointment for passport services at this USPS location?
Most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday through Friday, it is open from 8:30 AM to 6:30 PM, and on Saturdays from 8:30 AM to 3:00 PM. It is closed on Sundays.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available to PO Boxes after lobby hours here?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this specific Post Office for details.
How can I easily reach the United States Postal Service at Mount Pleasant Ln using public transit?
You can take the MetroLink to the Memorial Hospital Station, a nearby light rail station, and then walk or taxi to the Post Office.
Are there any nearby medical facilities or hospitals close to this Post Office?
Yes, Bellevlle Memorial Hospital and Memorial Hospital Sleep Lab are nearby, which might be convenient for visitors attending appointments before stopping at the Post Office.
What businesses and services are located near this USPS branch that customers might want to visit?
Nearby you can find professional services like Cop2Corporate, retail stores such as Bratz Boutique LLC, and car dealerships like Bruno Sells Cars, providing options before or after your postal errands.