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The UPS Store

3.5
(150 reviews)

Business Details

5720 N Belt West, Belleville, IL
62226, United States
(618) 236-6444
https://locations.theupsstore.com/il/belleville/5720-n-belt-west

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1727 in Belleville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Schnucks By Skyview Drive-In.

Details

  • DeliveryNot available

Location

The UPS Store
5720 N Belt West, Belleville, IL
62226, United States

Hours

Reviews

3.5
150 reviews
5 stars
86
4 stars
5
3 stars
2
2 stars
8
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff interactions.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, others consistently noted a lack of warmth from the team.

Management Issues

Feedback indicated dissatisfaction with the new ownership and management, with many customers expressing a preference for the previous owners.

Service Efficiency

Several reviews mentioned long wait times and inefficiencies in service, particularly during busy periods.

Pricing Concerns

Customers frequently complained about high prices for services, including printing and shipping, leading to perceptions of the store as a 'ripoff'.
  • MD
    Michele Daniel
    Jan 30, 2026
    5.0
    Great service speedy in and out Hard to find a parking spot close to the store
  • CB
    Corey Brooks
    Jan 29, 2026
    1.0
    Packaged now delayed over a week because it snowed five days ago. Streets are clear but they still list this as a "weather emergency." Meanwhile USPS, FedEX and Amazon have all completed deliveries. Just lazy.
  • TT
    Tim
    Dec 12, 2025
    1.0
    Worse service I have ever had These people are rude and they don’t have any idea what the customer service means. I recommend using FedEx or anybody else besides UPS this is a global problem that they have and I will never use the service again.
  • CC
    Chet
    Dec 9, 2025
    1.0
    I paid $145 for overnight service and the tracking clearly says there was a sortation delay and the owner played the weather delay card. Very bad business
  • RL
    Rajiyah L
    Dec 8, 2025
    2.0
    Was great until the new owners. Every time I walk in, the owner or who ever she may be, just stairs at me with a look like i did something wrong. From day one, shes made me feel uncomfortable, with the look she gaves me which is unkind. If its my headscarf she has no right to judge. The customer service is poor only had a good encounter when one of the young men helped of a different nationality not mine or the owners. If I come in unsure about something, I should be helped and they could have showed me the products because they wear not busy especially when i walked in, but even if they had enough employes that i seen walking to help. Taking my service elsewhere because ive giving this place too many tries, it was only convenient.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1727 in Belleville offer?

The UPS Store #1727 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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