Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 N Randall Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
156 reviews
5 stars
41
4 stars
3
3 stars
5
2 stars
12
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific complaints about certain employees consistently providing poor service.
Staff Friendliness
While some employees were praised for their friendliness and helpfulness, a significant number of reviews highlighted a culture of rudeness among the staff.
Efficiency
Customers frequently mentioned long wait times and slow service, often with only one employee available to assist a line of customers.
Postal Issues
Numerous complaints were made regarding lost or misdelivered mail, as well as issues with package tracking and delivery.
Positive Experiences
A few customers shared positive experiences, particularly with specific employees who provided excellent service, indicating that there are capable staff members despite the overall negative feedback.
- AMAlla MuftiyarovaOct 30, 20255.0I am frankly flabbergasted by the low “rating” of this post office, the ladies working there were extremely nice and helpful!
- MHMariella HernandezOct 24, 20255.0This was our first experience visiting the United States Postal Service in Batavia having the pleasure meeting Hervin. Truly appreciating their thoughtful recognition of cancer awareness for the month of October…it deeply moved me. Impressed with their wonderful selection of greeting cards and unique stamp collections. Dungeons & Dragons stamps! What a delightful surprise! The friendly staff shared that when these were first released, they sold out quickly. Thanks to Gerald, this was actually my first time learning about them! Thank you to the entire Batavia USPS team for such a warm and memorable experience. You turned an ordinary visit into something special.
- CCChelseaOct 1, 20251.0Dear Postmaster: please read some of these comments regarding your employees: Rhonda and another woman who were working today 10/01/25 at 4pm are both extremely rude USPS employees that should NOT be working at the customer desk. They definitely do NOT belong in this town! They need to retire or quit altogether since it seems like they are so miserable working and could care less about providing good customer service. All the complaints about the employees at this USPS location are true and correct.
- DSDave SimpsonAug 26, 20255.0The team at the Batavia Post Office is friendly and experienced. We've had a PO Box there for many years, and there is rarely a delivery to the box mistake. They are efficient at the service counter, to the point where they will take the time to assist with postage stamp selection. We are very happy with our experiences there.
- DBDustin BranchAug 16, 20251.0I would choose zero stars if it was applicable. Rude staff all around. I’ve been here twice and I live in Batavia. Geneva location is so much better.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 500 N Randall Rd offer?
This location offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at some locations.
What are the operating hours of the USPS at 500 N Randall Rd?
Open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 8:30 AM to 4:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online and complete the setup in person at this location.
Is 24/7 access available to the PO Boxes at this USPS?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so contact the location for specifics.
Are there any entertainment options near the USPS at 500 N Randall Rd?
Nearby are amusements like Chuck E. Cheese and cinemas like Emagine Batavia, great for families before or after your postal visit.
What restaurants are near this USPS location for a meal before or after my visit?
Nearby dining options include TGI Fridays, Chili's Grill & Bar, and Acquaviva Ristorante Batavia offering a variety of cuisines.
Can nearby businesses help with additional services related to shipping and printing?
Yes, FedEx Office Print & Ship Center nearby provides printing and shipping services complementing your USPS needs.
How can I reach this USPS location for inquiries or assistance?
You can call their local phone number at +1 630-879-1483 for information or support.