The UPS Store

Reviews

• CL

  Cherie Lopez

  4 days ago
  1.0
  I had an extremely disappointing experience at UPS Store in Aurora, IL, largely due to the behavior of the General Manager, Linda. She was one of the most unpleasant, unfriendly, and rude managers I’ve encountered in years. What was especially unacceptable was her sarcastic tone and the fact that she spoke negatively about my daughter and me to other customers while we were still in the store. That level of unprofessionalism and disrespect is shocking. For context, I had an item shipped to this location for pickup for a business event, paying an additional $200 for expedited shipping specifically because I live nearby. Despite providing proof of purchase and relevant information, I was refused assistance because the package did not have my personal address and exact name listed in the way they required. I understand policies exist, but there is a professional way to communicate and handle situations like this—and this was not it. Instead of helping or offering solutions, Linda chose to make snide remarks and portray me as a “difficult customer” to others in the store. If you are shipping high-value or time-sensitive items—especially for business or executive needs—be very cautious using this location. Make absolutely sure every detail matches their requirements exactly, or you may receive no help at all. This experience was frustrating, embarrassing, and completely avoidable with better customer service.
• JS

  Jesse Salgado

  Mar 10, 2026
  1.0
  Don’t go to this ups. They charge me for returning an item then they charge me when I went to pick it up. And that white lady gave me an attitude like it was my fault. I didn’t know to begin with about the chargers maybe next one the employees can explain them selfs better next time.
• JS

  Jayashree Sarathy

  Feb 25, 2026
  5.0
  Very friendly and prompt service. We have printed with them for over 15 years
• VK

  Vedashree Kadam

  Feb 19, 2026
  1.0
  Really had a bad experience with the notary service at this location. Online, it shows they do a notary, and I booked an appointment the day before to get my documents notarized. But when I went in at the time of my appointment, they said we don't do notary for copies(l have originals with me). Whatever the rules you are following, just mention that clearly on your website or at least before anyone books appointments for the service. I wasted my time and chaos at the last minute to find a new agency, as I needed to submit my documents as per the mentioned time
• DH

  Demena Hargrove

  Feb 6, 2026
  1.0
  Not friendly or helpful environment. Why are you there? You need to train to be of service to everyone, Linda just standing there looking smug . I have been in this area over 20 years and this place has changed. I will avoid coming to this location. You do not try to help people. I can take my money elsewhere.

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