United States Postal Service

1.8
222 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3900 Gabrielle Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3900 Gabrielle Ln, Aurora, IL
60598, United States

Hours

Reviews

1.8
222 reviews
5 stars
34
4 stars
8
3 stars
3
2 stars
7
1 star
170

What are people saying?

AI-generated from recent customer reviews

Delivery Delays

Numerous customers reported significant delays in package processing, with many packages stuck for days or even weeks at this facility.

Customer Service

Feedback indicates that staff are often rude and unhelpful, leading to a negative customer experience.

Lost Packages

Several reviews mention packages going missing or being lost, with customers expressing frustration over the lack of accountability.

Incompetence

Many customers described the facility as poorly managed, with frequent errors in package handling and processing.
  • TT
    Talya
    Dec 21, 2025
    1.0
    Package has been “waiting acceptance” for 5 days. Called and left a message (on the weirdest sounding answering machine that all you could hear the person say was the word “post office” and everything else was cut up) received no call back. I understand it’s busy during the holidays (from the looks of it this happens all the time here) but these sellers are sending things off and give expected delivery dates- you gotta do better. My package was supposed to arrive yesterday and it’s still pending ACCEPTANCE at this location. I don’t like giving ppl bad reviews because you never knows what’s going on… but I’m just not seeing any effort especially after reading other reviews. Some ppl are depending on packages to be here timely especially during this time of year.
  • KR
    Kyle Richardson
    Dec 18, 2025
    1.0
    What a dump. Package has been stuck in transit at this location for days
  • ZW
    zach williams
    Dec 17, 2025
    1.0
    If you want your mail to go to the most incorrect place MULTIPLE times, use these clowns. They couldnt ship the item to the correct place if it was their own address.
  • JJ
    Joshua Jones
    Dec 5, 2025
    1.0
    Im convinced instead of processing packages, this location just sends them back to the previous node. Your package has a 50/50 chance of on time delivery
  • JJ
    Julianada
    Dec 2, 2025
    1.0
    Hire ANYONE else. Indian worker was rude and has no customer service skills. Didn't greet me, ask me for a receipt, didnt even say we were finished or bye. I get working there sucks but working anywhere sucks. Go be miserable somewhere else

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.