The UPS Store

3.3
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3561 in Aurora offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of New York & Eola, Next To Mariano's.

Details

  • DeliveryNot available

Location

The UPS Store
3015 E New York St, Aurora, IL
60504, United States

Hours

Reviews

3.3
150 reviews
5 stars
81
4 stars
3
3 stars
5
2 stars
5
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members, particularly Linda, received high praise for their friendliness and helpfulness, others were reported as rude and unprofessional.

Notary Services

Many customers expressed frustration with the notary services, citing inconsistencies in what documents could be notarized and poor service from staff.

Staff Attitude

Several reviews highlighted issues with staff attitude, with reports of rudeness and unhelpfulness, particularly from certain employees.

Efficiency

Despite some negative experiences, many customers noted that the store generally provides quick and efficient service for shipping and returns.
  • AB
    Andrew Baffes
    Jan 5, 2026
    5.0
    Friendly staff with easy drop off location for shipments.
  • LD
    Lisa Driessen
    Jan 2, 2026
    1.0
    I have been to this UPS location so many times, and have had a terrible experience twice with “Linda”. She is extremely rude, impatient, unprofessional, incompetent, and unfriendly. She should not be working with the public, or needs some serious training. Very unqualified and unprofessional. The other staff have always been a pleasure to do business with.
  • AA
    Aya Alkamali
    Sep 26, 2025
    3.0
    I’ve been to this store multiple times and never had an issue. However, I came in today and there was a misunderstanding regarding the payment, then the manager came and started raising her voice at me. Completely unprofessional and unpleasant. Other than that, everyone else from the staff is super friendly, professional, and nice!
  • PG
    Prasanna GS
    Sep 15, 2025
    1.0
    Despite specifying what documents are getting notarized while making an appointment online, UPS denied to notarize the copies even though I had the originals. I am wondering why someone should notarize a document if it’s original already? So don’t opt UPS for notary services.
  • PD
    Padma Dwivedi
    Sep 9, 2025
    1.0
    Terrible customer experience, go to any other store

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3561 in Aurora offer?

The UPS Store #3561 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.