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Alarm Detection Systems

4.7
(209 reviews)

Business Details

1111 Church Rd, Aurora, IL
60505, United States
(630) 844-6322
http://adsalarm.com

About

Security ServiceFire SprinklersVideo Surveillance EquipmentFire Protection System SupplierAccess Control SystemHome Automation ServiceHome Intercom Systems
Why not go with the trusted leader since 1968? Alarm Detection Systems has the reputation, experience, and personnel to provide the right security for your property. Alarm Detection Systems is family owned; their only focus is protecting lives and property. With employees that have the highest certifications and training, Alarm Detection Systems can meet the needs of most budgets with installation, service, and local alarm monitoring all from one company. If you have experienced poor customer service, long wait times on the phone, or hidden fees from a national company, then make the switch to Alarm Detection Systems. Alarm License #127-000143 | Locksmith License #192-000270 | Fire Sprinkler Contractor License #FCS0276

Location

Alarm Detection Systems
1111 Church Rd, Aurora, IL
60505, United States

Hours

Reviews

4.7
209 reviews
5 stars
191
4 stars
2
3 stars
0
2 stars
1
1 star
15
  • ML
    Michael Larmon
    Feb 26, 2026
    1.0
    How do they get 4.7 stars?!?!?!? Customer service is friendly not helpful no knowledgeable. Service technicians come in pairs at $240.00 per hour?! That's lawyer money! The same if not better equipment and monitoring is available for A FRACTION of the cost from other alarm companies. Wake up people! All this outfit has done is cost me and my elderly mother a ton of money. You see, they have a nice cushy cozy deal with HOAs where they are the exclusive and only company that can provide fire alarm services. Mandated by HOA Rules and there's no way to challenge it or change companies or otherwise hold them accountable. Greed. They assume the people are either too wealthy to care about money or are too old and complacent to worry about money. But in actuality, they don't care either way, it's gravy train all the way to the bank. They should be investigated for price gouging at a minimum and aggravated time wasting. I have now taken 3 days off from my job at $1000.00 per day, to sit and wait while they get nothing accomplished. I was very angry over the phone and admittedly loud and mean to the customer service reps and they just called me unprofessional and said I shouldn't blame the messenger. If you are not bound by HOA rule, get Simplisafe, quality, affordable and no contract.
  • EM
    Elizabeth McGuire
    Feb 3, 2026
    5.0
    Amazing service and product! My father had ADS for decades. Over that time, his system worked flawlessly, and whenever we needed additions or upgrades, the customer service on the phone and the service techs who came out were courteous, efficient and very knowledgeable.
  • MH
    Maureen Hardy
    Jan 29, 2026
    1.0
    We canceled our alarm monitoring service after receiving a reminder that the next quarterly payment would be deducted. I notified ADS that the building had been sold and requested cancellation; however, the payment was still withdrawn. After contacting ADS, I was initially told the charge would be refunded. Upon follow-up, I was informed that VP Bob Lubic had decided no refund would be issued. I stated that we would not engage ADS for any future commercial properties, at which point he advised he would pursue liquidated damages of nearly $5,000. I have been a property manager for over 25 years and have never experienced treatment like this from a vendor. This is particularly unfortunate, as our sales representative, Chris, was consistently responsive and helpful during setup and multiple locations.
  • PH
    Patty Higgins
    Jan 13, 2026
    5.0
    John K. in Tech Support was amazing with his knowledge and ability to solve the issues we were having with monitoring our system with Virtual Keypad. John was extremely patient, knowledgeable, listened to my concerns, and was able to rectify all of the problems we were experiencing. John, thank you immensely. Patty H.
  • JR
    James Robertson
    Nov 27, 2025
    5.0
    Best service around. They notify you before you even know you have a problem. Service responds fast and is efficient.

Frequently Asked Questions About Alarm Detection Systems

What services does Alarm Detection Systems provide?

Alarm Detection Systems offers security services including installation, service, local alarm monitoring, fire sprinklers, video surveillance equipment, fire protection systems, access control, home automation, and home intercom systems.

Where is Alarm Detection Systems located?

Alarm Detection Systems is located at 1111 Church Rd, Aurora, IL 60505, USA.

Brand Certified Facts from Alarm Detection Systems

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