United States Postal Service

2.3
313 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 909 W Euclid Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
909 W Euclid Ave, Arlington Heights, IL
60005, United States

Hours

Reviews

2.3
313 reviews
5 stars
77
4 stars
23
3 stars
6
2 stars
11
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several employees, including Sheri, Lashonya, and Puma, received praise for their friendly and helpful service, while others were criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about mail and package delivery problems, including lost mail, packages delivered to the wrong address, and inconsistent delivery times.

Staff Attitude

Mixed reviews on staff attitude; some customers reported positive interactions, while others described employees as rude and unhelpful.

Long Wait Times

Customers frequently mentioned long wait times at the post office, especially during busy hours, leading to frustration.

Facility Conditions

The physical condition of the post office and its accessibility were noted as concerns, with some describing it as rundown.
  • MK
    Mica K
    5 days ago
    1.0
    This post office is terrible I haven't received mail over a week now they barely even deliver they delivered when they want they rude nasty attitudes
  • DP
    Deena Pagano
    Oct 29, 2025
    5.0
    Sherri and her supervisor were so be are y nice and handle the problem I had with ease. Ain’t this afternoon I am so happy and grateful! Thank you both so very much and have a wonder Halloween weekend. 🙂🩷🙂
  • MP
    Martha Pelayo
    Oct 29, 2025
    5.0
    I had an amazing experience at this post office thanks to Lashonya! She went above and beyond to help me with my passport application. She was friendly, patient, and very professional, taking the time to make sure everything was done correctly. It’s rare to find such excellent customer service these days she made the whole process stress-free and pleasant. Thank you, Lashonya, for your kindness and outstanding service!
  • DT
    Dusty Trails
    Oct 28, 2025
    1.0
    Absolute GARBAGE service. These people would get lost going home.
  • LF
    Luke Feerick
    Oct 10, 2025
    5.0
    Shoutout to David A and Bryan M at the post office!! Specifically, at this location, David and Bryan have completely reversed the post office stereotype of poor customer service. Multiple times David and Bryan have gone above and beyond to service my needs. I am grateful to have such great delivery men on my route. Excellent communication, Excellent everything !

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.