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Brand Certified

United States Postal Service

2.3
(320 reviews)

Business Details

909 W Euclid Ave, Arlington Heights, IL
60005, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 909 W Euclid Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
909 W Euclid Ave, Arlington Heights, IL
60005, United States

Hours

Reviews

2.3
320 reviews
5 stars
80
4 stars
23
3 stars
7
2 stars
12
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rudeness and dismissiveness.

Passport Services

Experiences with passport services vary; some customers praise the assistance received, while others report issues with staff knowledge and service availability.

Mail Delivery Issues

Numerous complaints about inconsistent mail delivery, including lost packages and delayed mail, have been reported.

Long Wait Times

Customers frequently mention long wait times and inefficient service during busy hours.

Staff Professionalism

There are concerns about the professionalism of some employees, with reports of unhelpful and rude interactions.
  • A
    Женя Снігур
    2 days ago
    1.0
    The most unpleasant experience in my life, both of counters speak very disrespectful and unprofessional, from all my heart I don’t recommend visit this location!
  • PK
    Paulina Kordasiewicz
    6 days ago
    1.0
    Never go here for a passport appointment. Very rude staff!
  • AS
    Amulya Singh
    Feb 23, 2026
    5.0
    I had a great experience. The staff is friendly and helpful.
  • LC
    Lisa Clifford
    Jan 17, 2026
    3.0
    The lady at the counter was so amazing nice well knowledged. Helped me so much with directions and times and things the problem I have is that the website said that they do passports on Saturdays and I got there and no passports service so update your website. Would you people don’t have time to wait in line to be told that they don’t do passport services thank you.
  • NS
    Necia Sarah
    Dec 24, 2025
    1.0
    DO NOT GO HERE FOR ANYTHING PASSPORT RELATED!!! We made an appointment a month ago for today. Got all 3 kids up, adjusted our work schedules since both parents have to be there and they said “sorry no agent in”. Didn’t call us to let us know, apologize or even have a manager talk to us. Just said “Yes you have an appointment but the agent sometimes shows up and sometimes doesn’t.” They schedule appointments knowing that sometimes the agent shows up and sometimes they don’t but they don’t want to let people know no agent showed up because passports make them the most money.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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