United States Postal Service

2.4
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 801 W Algonquin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
801 W Algonquin Rd, Algonquin, IL
60102, United States

Hours

Reviews

2.4
138 reviews
5 stars
43
4 stars
4
3 stars
4
2 stars
5
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly service while others report rudeness and unprofessional behavior.

Appointment Issues

Numerous reviews highlight problems with scheduled appointments, particularly for passport services, including long wait times and cancellations without notification.

Delivery Problems

Customers frequently report issues with package delivery, including misdelivery, packages marked as delivered but not received, and poor handling by delivery staff.

Staff Attitude

Several reviews mention a lack of professionalism and courtesy from certain employees, contributing to a negative overall atmosphere.

Mixed Experiences

While some customers express satisfaction with the service and staff, others describe their experiences as frustrating and disappointing, indicating inconsistency in service quality.
  • VS
    Vincent Spena
    Jan 2, 2026
    4.0
    I don't think many of these negative reviews are warranted. I have gotten very good and friendly service. Occasional mishaps happen but they are always helpful in getting them resolved.
  • BH
    Barbara Hawk
    Dec 15, 2025
    5.0
    I love the Algonquin Post Office! The staff are friendly and very helpful. They always greet me with a smile.
  • PK
    Petro Kohut
    Nov 10, 2025
    1.0
    I stopped by to drop off a package at 5:28 pm and they closed window in front of me where I was the only customer. Disrespectful!!!
  • DD
    Dr_Grey
    Sep 24, 2025
    5.0
    friendly staff,🙂🙂🙂
  • PF
    Pat Freese
    Aug 11, 2025
    5.0
    Used the kiosk after hours. Easier to understand! Very convenient 😃.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.