United States Postal Service

1.9
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 175 S Lincoln Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
175 S Lincoln Ave, Addison, IL
60101, United States

Hours

Reviews

1.9
200 reviews
5 stars
34
4 stars
7
3 stars
5
2 stars
6
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Long Wait Times

Many customers reported consistently long wait times and understaffing issues, causing frustration during visits.

Inconsistent Service

While some employees received praise for their helpfulness, others were criticized for being unhelpful or dismissive.

Operational Issues

Customers noted problems with the post office's adherence to posted hours and reliability in mail delivery.

Package Handling

Several reviews mentioned lost or mishandled packages, contributing to dissatisfaction with the service.
  • PM
    PigPen Murphy
    Dec 11, 2025
    5.0
    Kara was exceptionally helpful getting my first passport. Very patient and very helpful. An excellent experience. Thank you!
  • MA
    Mike Aites
    Oct 28, 2025
    5.0
    Went around lunchtime and I was the only customer in there. Super helpful at front desk. I haven't sent out a package in a bit and forgot to add a label (to/from). Luckily the lady at the front desk gave me a marker to fill it out and gave me options for sending. Paid and got out as fast as I could write. Thanks.
  • MS
    miguel sanchez
    Sep 19, 2025
    1.0
    Today was my appointment for the passport of our three children. The lady who helped us arrived with inappropriate bad behavior, I understand that I did not fill out the form online, it was my first time looking for a passport, I did not know about that, I told her if it was not possible it was okay I would make another appointment and fill out the forms but she said no and gave me the forms to fill out, she was pressuring me, scolding me and making fun of me, laughing with her partner, her professionalism is unacceptable if she does not like Latino people, that's fine, she does not have to like us but it is a job that she has and we must respect it and be courteous to people, I had to leave there with my papers because I did not have the patience to continue putting up with her, I hope my next appointment in another location is pleasant and is not a despotic person like Mrs. Maria
  • D7
    Dlp 79
    Sep 16, 2025
    5.0
    We have a mailman that is such a pleasure to see. Always says hi! Very polite. Just a real nice guy. THANK YOU JOEL! Keep being you.
  • SS
    SABINA
    Aug 16, 2025
    1.0
    I was there today to ask some questions about passport application which got lost in the system and was unable to print. I was told there to go to local post office to help me find answers what to do or get new application to submit it again in person. I wanted just info. I was waiting 20 min for older hispanic lady who spoke also spanish and she was extremely rude, didn’t want to help to find solution at all. I will never go there again and lady should be fired for her mean attitude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.