The UPS Store

3.7
178 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6353 in Addison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Marcus Theater, Next To Starbucks.

Details

  • DeliveryNot available

Location

The UPS Store
1600 W Lake St, Addison, IL
60101, United States

Hours

Reviews

3.7
178 reviews
5 stars
115
4 stars
6
3 stars
2
2 stars
3
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing excellent service, although there were some complaints about rudeness and unhelpfulness from certain employees.

Operational Issues

Several reviews mentioned problems with the store not opening on time or closing early, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with high charges for services like printing labels and tape, with some feeling forced to pay for items they only needed in small quantities.

Mixed Experiences

While many customers had positive experiences, there were notable negative reviews regarding poor service and unprofessional behavior from some staff members.
  • ML
    Michele Lee
    6 days ago
    5.0
    Fast friendly great service!
  • DT
    D Tansor
    Dec 27, 2025
    1.0
    Sat outside waiting for them to open at the posted time online and at the storefront door. Nobody showed up. Very frustrating.
  • LB
    Linda Bublitz
    Dec 17, 2025
    5.0
    I inadvertently was returning a package originally for Whole Foods. The assistant behind the counter helped cancel that order and corrected to be returned at UPS! Thank you so much
  • GM
    Gabrielle Messina
    Dec 13, 2025
    5.0
    ⭐⭐⭐⭐⭐ As a small business owner, I’m in this UPS Store often, and I truly can’t say enough good things about the team here. The woman who helps me most is incredibly friendly, patient, and welcoming every single time. No matter how many packages I walk in with, I’m always treated with kindness and respect—never rushed, never made to feel like a burden. They make the shipping side of running a small business so much easier, and that means more than they probably realize. Excellent customer service, positive energy, and a place I genuinely enjoy coming back to. Highly recommend!
  • CA
    Chirag Amin
    Dec 12, 2025
    5.0
    UPS Store in Addison always goes above and beyond for me. They are a trusted partner with my business and take care of personal needs as well.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Addison?

The UPS Store in Addison provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.